Bay Audiology Client Care Coordinator

3 months ago

Nelson, New Zealand Amplifon Group Full time

Here at Bay Audiology, our mission is to help people rediscover the joy of hearing. We offer a range of services, including hearing tests, hearing device fitting and maintenance, and ongoing support and care for our clients.Our Client Care Coordinators provide the first interaction with clients on their hearing journey, so an exceptional client care experience is vital. You will be part of a close knit team along with audiologists and clinic staff.We currently have a vacancy for a Customer Service Super Star to join our friendly Morrinsville Clinic. Enjoy a 3 day weekend, working Mon-Thurs (8.30-5.00pm).
**Responsibilities for this role include;**
- Providing gold standard client care
- Responding to client enquiries
- Appointment management
- Consumable sales and invoicing
- Conducting hearing screening checks
- Hearing device repairs and troubleshooting

(Hearing screening and hearing aid repair experience is not necessary and full training is provided in these areas)
**Who we're looking for**:We are seeking people with a passion for customer care and who thrive on making a difference in the lives of others. You'll have great organisational and communication skills and feel at home in a sales/retail environment. You will enjoy working in a passionate team and be comfortable with technology.
Here at Bay Audiology, we have recently been voted New Zealand's most trusted Hearing Care brand, and are part of the Amplifon Group, a global leader in hearing solutions around the world. With more than 100 clinics from the top of the North Island to the bottom of the South, our mission is to help people rediscover all the emotions of sound. Our clinics offer a range of services, from diagnosing hearing difficulties, to fitting, servicing, and maintaining hearing aids, whilst offering ongoing support and care for our customers.

Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.

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