Service Advisor

1 day ago


Tauranga, New Zealand TDX Ltd Full time

**Who are we?**

TDX is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings 40 years ago, today we are now regarded a market leader for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products.

TDX has secured the distributorship of leading global brands including Volvo and Yanmar Construction Equipment, Shell Lubricants, Kohler Generators, Perkins Engines and Parts and Allison Transmissions. We are committed to creating a world class sales and service organisation.

**The role**:
**Responsibilities**:

- To plan and organise effectively to ensure the needs of all external and internal customers are met
- Take responsibility for the case (job) management process for all workshop jobs
- Issue items to jobs ensuring accurate input of part numbers and balance quantities entered each morning
- Follow up with Parts Correspondents on any stock items with insufficient stock holding which will not allow input each morning
- Open each job ensuring all relevant information is entered including customer order number, machine details, etc.
- Submit claims to the Warranty department
- Assist with answering incoming calls to the Service area
- Organise the preparation of service job packs

**You will have**:

- Strong communication skills and be a natural problem solver, with a focus on achieving results and a pragmatic approach to planning and organising the delivery of solutions
- Previous experience in a similar role, or in a heavy automotive workshop environment is desirable
- Knowledge in or with construction machinery or heavy diesel auto service
- Able to work independently and within a team environment
- Reliable and punctual

**What’s in it for you?**
We are a fun and supportive team that continuously looks for ways to help you grow and further develop. We are family friendly and can offer flexible work arrangements where possible.

This is a long-term role where you will have job stability.

We are a passionate group of people who work together as a team to deliver a customer experience that is flexible to their needs. We are truthful in our work, and we treat each other with respect.


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