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Field Service Technician

4 months ago

Auckland City, New Zealand New Zealand Government Full time

Mō te tūnga | About the role
We are seeking a highly skilled and customer-focused Field Service Technician to join our team at Devonport Naval Base.
As a key member of our team, you will provide front-line technology hub and spoke services to our customers on a day-to-day basis.
In this role, you will be responsible for utilizing best practice incident and problem management processes to provide Level 1 and Level 2 support. You will also be accountable for coordinating with service providers to ensure the swift resolution of issues. This work is essential to ensuring business continuity.
This is a full-time position operating during Monday to Friday business hours, with on-call shifts on a rostered basis.

**Please Note**: To be considered for this role, due to security requirements, you must be an NZ Citizen for at least the last 10 years.
Ngā pūkenga me ngā wheako | Skills and Experience
We are seeking a customer-focused IT professional with at least a few years of practical experience in end-user computing in a similar sized IT team. You will be someone who thrives on tackling complex technical challenges.
To be successful in this role, you must possess the following skills and experience:

- Strong customer service skills and experience, including exceptional interpersonal skills;
- Practical computer troubleshooting skills, including 1st level and some 2nd level network problems;
- Excellent analytical skills and problem-solving abilities;
- WAN/LAN competency;
- Practical Server knowledge;
- Strong understanding of Windows OS;
- Experience supporting Office 365 users;
- IT skills in desktop hardware and network environments;
- Ability to work independently and be results-oriented, as well as able to work to a flexible schedule;
- Knowledge of and experience with CITRIX; and
- Knowledge of and experience with Microsoft Azure.

Mō mātou | About Us
Defence Digital provides the core information and communication services that underpin New Zealand Defence operations. We are entrusted to deliver and support the Defence technology that helps keep New Zealanders safe.
Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand. As a modern, professional military, it is our goal to maintain well-trained, equipped and disciplined armed forces that can react to crisis at short notice.
Nōu te rourou | What's in it for you
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:

- Great benefits for you and your family.
- Full time ongoing work.
- Fully funded life cover up to $300,000.
- Access to holiday accommodation across NZ.
- Free onsite parking and great nearby amenities
- 5 weeks annual leave per year.
- Opportunities for career development.
- Variety, challenge and a chance to influence.

Me pēhea te tuku tono | How to Apply
To view the Position Description and to Apply, please use the links on this page.

**Please note**:

- Applicants will be required to undergo a pre-employment drug screening test prior to any offer of employment being made.

Applications close on Sunday 20 August 2023.

**Please note**: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:
Higher level Security Clearance
- most preferably a NZ citizen who has resided continuously in this country for the last 10 years, OR
- is a citizen of, and/or has resided continuously in one or more of the following countries for the last 10 years: either Australia, Canada, NZ, UK or the USA; and has a background history that is verifiable and can be assessed as appropriate by the NZSIS towards a recommendation of suitability for a security clearance at a higher level.