Police 105 Non-emergency Communicator

2 weeks ago

Auckland City, New Zealand New Zealand Government Full time

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.
We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.
105 Non
- Emergency Communicators, the first line of New Zealand Police - better work stories.
- Based in Otahuhu, Auckland
- Training salary: $63,526.00, increasing to $71,398.00 after training (15 weeks)
- 24 hours 7 days a week, call centre shift work
- Permanent, Full time
- You will need to have a good level of computer skills and experience and will be required to complete an online psychometric test
- Intakes commence in November 2024 and March 2025

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face
Mō te tūnga | About the role
Our busy call centre is the front line of our response to members of the public. You will receive calls regarding, burglaries, scams, vandalism, people in distress and more. No two days will be the same.
You will be fully trained to alleviate a caller’s panic and stress, accurately identify the needs of your caller and ensure the appropriate Police response.
While this role is meaningful and rewarding it’s also part of a highly supportive and diverse team. NZ Police are committed to the development and growth of our people, with pathways to progress within the team and into many other roles in Police. Experience as a Police Communicator helps build a strong foundation for those aspiring to become a Police Officer.
This role is full time and you will be rostered on a six day on, four day off system within a 24/7 environment. The shift pattern will be two mornings, two day, and two night shifts followed by four days off. Additional 15% compensation is paid for hours worked after 6pm and before 6am.
The Otahuhu location offers free use of the police gym and access to the onsite café. Parking is easily found on nearby streets in the day and there is secure onsite parking in the evening
**Communicators need to**:

- Communicate effectively by listening, showing appropriate empathy, and adapting your communication style to the situation
- Handle stressful and emotionally difficult situations with composure and a sensitive approach
- Listen to what people need, analyse information, act and achieve results through appropriate decision making and persistence
- Use a of variety software and equipment quickly to accurately complete tasks under time pressure
- Learn quickly and develop their capability whilst embracing feedback

He aha taau e kawe mai | What you’ll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
Great Communicators come from many different backgrounds including customer service roles such as hospitality and retail. What they have in common is:

- A passion and empathy for helping others in need
- Resilience and professionalism in the face of adversity
- Outstanding communication skills, including excellent written and spoken English
- An aptitude to think on your feet and use your questioning and listening skills to make sound decisions under pressure
- The ability to follow highly-structured processes and procedures, while navigating several IT systems at once as well as typing quickly and accurately - all while talking to the caller
- An understanding that our continuous shift work can conflict with family and social events

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.
To view the position description for this role please copy and paste this link into a new browser:
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strength

  • Manager - 105 Non-emergency Service

    7 days ago

    Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • 105 Non-emergency Communicator

    2 weeks ago

    Auckland City, New Zealand New Zealand Police Full time

    **Communicators, the first line of New Zealand Police - better work stories.** - **Based in Otahuhu, Auckland**: - **Training salary: $57,083, increasing to $64,652 after training (fourteen weeks)**: - **24 hours 7 days a week, call centre shift work**: - **Permanent, Full time**: - **No qualifications necessary, full training given however, you need to...

  • 105 Non-emergency Communicator

    6 days ago

    Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Police Communicator

    1 week ago

    Wellington City, New Zealand New Zealand Police Full time

    **Communicators, the first line of New Zealand Police - better work stories.** - **Based in Paraparaumu, Kapiti Coast**: - **Training salary: $57,083 increasing to $64,552 after training (fourteen weeks)**: - **24 hours 7 days a week, call centre shift work**: - **Permanent, Full time**: - **No qualifications necessary, full training given.**: -...

  • 105 Non-emergency Communicator

    2 weeks ago

    Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • 111 Police Emergency Call Centre Communicator

    2 weeks ago

    Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • 111 Police Emergency Call Centre Communicator

    2 weeks ago

    Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • 111 Police Emergency Call Centre Communicator

    5 days ago

    Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Communicator Trainee

    4 days ago

    Auckland City, New Zealand New Zealand Police Full time

    105 Non - Emergency Communicators, the first line of New Zealand Police - better work stories. Based in Otahuhu, Auckland **Training salary**: $63,526.00, increasing to $71,398.00 after training (15 weeks) 24 hours 7 days a week, call centre shift work Permanent, Full time You will need to have a good level of computer skills and experience and will be...

  • Communicator Trainee

    4 weeks ago

    Wellington City, New Zealand New Zealand Police Full time

    105 Non-Emergency Communicators, the first line of New Zealand Police - better work stories. Based in Paraparaumu, Kapiti Coast **Training salary**: $63,526 increasing to $71,398 after training (15 weeks) 24 hours 7 days a week, call centre shift work Permanent, Full time You will need to have a good level of computer skills and experience and will be...

  • Communicator Trainee

    4 days ago

    Wellington City, New Zealand New Zealand Police Full time

    105 Non-Emergency Communicators, the first line of New Zealand Police - better work stories. Based in Paraparaumu, Kapiti Coast **Training salary**: $63,526 increasing to $71,398 after training (15 weeks) 24 hours 7 days a week, call centre shift work Permanent, Full time You will need to have a good level of computer skills and experience and will be...

  • Police Border Investigator

    2 weeks ago

    Auckland City, New Zealand New Zealand Police Full time

    Police Border Investigator, it starts with you! Based in Ellerslie, Auckland Police Employee Permanent, Full Time Nationally Advertised JR 5185277 Mō te tūnga | About the role The New Zealand Police is seeking to appoint a Border Investigator within the National Organised Crime Group (NOCG) based at Ellerslie in Auckland. The successful applicant will be...

  • Communicator Trainee Non-emergency

    3 weeks ago

    Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Communicator Trainee Non-emergency

    1 day ago

    Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Police Communicator

    3 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Waitemata Police Station Front Counter Representative

    6 days ago

    Auckland, Auckland, New Zealand New Zealand Police Full time

    About the RoleAs a Frontline Station Support Officer, you will play a critical role in supporting our police officers and staff in delivering high-quality services to our communities. You will be responsible for providing exceptional customer service, handling front counter inquiries, and ensuring that all interactions are conducted in a professional and...

  • Director - Evidence Based Policing (New)

    2 weeks ago

    Wellington City, New Zealand New Zealand Police Full time

    **Director - Evidence Based Policing, it starts with you!** - **Based in Wellington**: - **Band L**: - **Office of Constable / Police Employee**: - **Permanent, full time**: - **JR 4566892** **E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.** - Stand at the stern of the canoe and feel the spray of the future biting at your face._ New...

  • Senior Road Policing Advisor

    3 days ago

    Wellington City, New Zealand New Zealand Police Full time

    **Senior Road Policing Advisor, it starts with you!** - **Based at Police National Headquarters**: - **Band I Starting from (**$88,404.00 - $119,607.00)**: - **Permanent Full-Time**: - **Police employee/ office of Constables.**: - **JR** **2207961** **About the role** New Zealand Police plays an important part in helping to make roads safer through...

  • Ict District Services Manager Upper Nth

    1 week ago

    Auckland City, New Zealand New Zealand Police Full time

    **District Services Manager (Upper North Island), it starts with you!** - **Based at Mount Roskill Police Station, Auckland**: - **Remuneration upon appointment to the role will be in the range of $140,729 - $156,366**: - **Police Employee**: - **Permanent, full time**: - **Nationally Advertised Vacancy**: - **JR 4496426** **About the role** The New...

  • Police Service Delivery Support Officer

    4 days ago

    Auckland, Auckland, New Zealand New Zealand Police Full time

    About UsNew Zealand Police operates 24 hours a day, every day, providing policing services to communities across the country. Our team works tirelessly to prevent crime and crashes, and we are committed to making New Zealanders feel safe and secure. This role offers an exciting opportunity to join our team and contribute to this important work.Role...