Customer Support Adviser

3 months ago


Wellington City, New Zealand Medical Assurance Society Full time

MAS is a New Zealand-owned insurance and investment company that's been enhancing the financial health and wellbeing of our Members since 1921. We offer a range of insurance and investment options to help grow our Members' wealth and protect what's important to them. We're currently taking expressions of interest for our upcoming assessment centre days on the **14**th** **and 15**th** **of **October** 2024.**

**The initial training period of **2** weeks will be full-time, 8.30**am** - 4.30**pm**. After th**is,** **there are a variety of hybrid shifts available **Monday to Friday, 8**:00**am to 5.30pm.**

**What a day in the role might look like**
- Navigating various underwriting scenarios for general insurance products.
- Identifying opportunities to cross-sell other insurance products ensuring our Members have the best cover available to them.
- Maintaining a high level of accuracy when gathering and processing information.

**Key attributes and experience we are looking for**
- Knowledge and understanding of what makes a great Member experience.
- A high standard of written communication and interpersonal skills is a must.
- A self-starter with the ability to work independently and effectively under pressure.
- Great time management, organisational skills and resilience are also super important to be successful in this role.

**What's** in it for you**
- Comprehensive training to equip you with the knowledge and skills needed to excel in the role.
- A flexible work environment, we have a guideline for our people to be in the office 3 days a week, the other 2 days are flexible.
- Health and life insurance for you and your family.
- If you join our KiwiSaver scheme, we will contribute 4%.
- Additional leave, including a volunteer day and 2 additional MAS days just for you.
- Being at your best means caring for you, so we offer wellbeing benefits including flu vaccinations.
- Learning and development, we will build your skills and insurance knowledge quickly - we foster growth whether it's on the job, formal training, or something else.


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