IT Technician

6 months ago

Auckland City, New Zealand Crimson Education Full time

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.
- This is a full-time position, based on an Asia Pacific time zone _(GMT +7) _supporting our IT environment and global workforce. The role can be remote or working from home with normal working hours of Monday to Friday, 9am - 6pm; out-of-hours on-call will be required as well._

**The purpose of this role is to deliver smooth IT operations as our EdTech company scales globally, ensuring we have**:

- Fit-for-purpose systems
- Sensible policies
- Prompt support

**What are the main responsibilities for this role?**

At Crimson we depend on having our IT systems work smoothly. We are a fast-paced, global company, and down-time makes us sad. As one of our IT Technicians you will be the first line of defence for our staff and customers, helping make sure that we can keep changing the world, student by student.

You will attend to non-urgent support requests (such as provisioning and deprovisioning user accounts, assisting with hardware procurement, etc), globally; and you will deal with urgent support requests that arise during your work-day, and for a portion of the after-hours support period. Specifically this will include things like (this is not an exhaustive list):

- IT Systems management and configuration
- IT Project management & implementation
- Onboard and deprovision accounts for systems such as Slack, Google Workspace, Zoom and Salesforce, or similar systems
- Provide front-line troubleshooting and support for all of the above systems, as well as any hardware issues they may encounter
- Monitor Zendesk and Slack channels for IT support requests

Further, you will be responsible for proactively finding solutions to common problems, and creating guides and documentation to help users solve more and more problems themselves.

**How will you grow in this role?**

Crimson is a modern, cloud-first company, without any legacy IT systems. You will very quickly learn what modern, global, high-growth companies need in order to move as quickly as possible. We use best-of-breed systems like Salesforce, Marketo and Canvas, and we’ll support you to upskill on these technologies in order to support our business, as well as helping you learn the skills to integrate other tools with these systems.

**What skills and experience are required?**
- Diagnostic mindset
- Customer service focus
- 2+ Years managing Google Workspace, Office 365 or similar cloud-hosted productivity suites
- Great written and verbal English communication skills
- Experience running projects
- You will need to pass a police background check as you may be working with our students

If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you

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