Support Specialist

6 months ago

Taupo, New Zealand Contact Energy Full time

Company Description
**Te Tākinatanga | Our Story**
- Ko tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao._
- Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou._
- He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha._
- Kei te whakawhanake mātou i ā mātou mahi ake, i ngā ara hoki e whai hiko ai a Aotearoa, kei te kōkiri kia tukua te hiko tukurua, ā, kei te whakaputa i tētahi wheako matihiko mō ā mātou kiritaki kāore anō kia kitea i tēnei whenua._
- He tīma kotahi mano mātou nō ngā hau e whā, e ngākau nui ana ki ā mātou mahi, e aroha ana tētahi ki tētahi, e ako ngātahi ana, e whakapono tahi ana ki ā mātou tikanga ārahi: mā te manaaki kia toa, ka mana te katoa._

At Contact, we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on renewable energy and digitising customer journeys in ways not yet seen here. A team of 1000+ from all walks of life who love what we do, look out for each other, and learn from one another every day, we’re stoked to be guided by our tikanga: _we touch lives to make life better_.

**Job Description**:
**Kōrero mō te tūranga | About the role**

As a member of the AwhiTech team, you will work collaboratively across different functions to deliver a high quality and highly available ICT support service to our business.
- Available to work between the hours of 7am and 6pm on business days, with rostered on-call support outside these hours
- You will respond to queries raised by our people via the engagement channels
- Provide technical support, guidance, documentation and training where needed to enable our people to derive maximum value from ICT
- Work with project teams to diagnose and resolve defects to facilitate successful transition of projects into the operating environment
- Contribute to the overall improvement of operational processes and people experience of our services.

**How you’ll be successful**
- You’ll create an outstanding people experience across the full range of services being supported.
- You’ll play a key role in delivering and supporting a highly motivated workforce
- You’ll drive and improve the support of IT services and the share capabilities within the team.
- This role reports to the Delivery Lead, and will be given the tools, opportunities and support to get the job done.

**Qualifications**:
**Ko wai koe | About you**

**You’ll bring to the role (experience requirements)**:

- A passion for the delivery of IT service excellence
- Excellent communication skills with attention to detail and strong problem solving ability.
- Technically, you will be able to demonstrate solid IT experience in the support of Windows Operating Systems
- As a Support Specialist you will have previous experience working within a fast-paced customer facing team
- A Bachelor’s degree or equivalent multiyear work experience

Additional Information
**This is a permanent role that can be based from either Taupo or Wellington.**

There are a bunch of perks to being a permanent Contact kaimahi (employee). Along with great leadership, teammates, development, and growth and progression opportunities, you’ll enjoy flexible working, free health insurance cover, better-than-your-average leave, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, discounts on Contact Energy products_, _and more.

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