Customer Service

1 week ago


Hamilton, New Zealand Pact Group Full time

Company Description
Stowers Containment Solutions is a subsidiary of the multinational PACT Group PTY. Stowers are New Zealand’s containment specialists, delivering materials handling, storage, packaging and distribution solutions to industrial, commercial, horticultural and agricultural customers throughout the country. Stowers offers the largest range of containment solutions and materials handling available. We represent most major plastic manufacturers’ in New Zealand, together with many international suppliers.

Job Description**
About the Role**:
We are looking for a bright and bubbly Customer Service Representative to join our Hamiton team. You will report to the CS Lead and be responsible for the day-to-day care of our customers including supporting the sales team on the field. You will also have your own sales targets and KPI’s to achieve.

You will need to be flexible and work well under pressure. You will manage the daily interactions with our customers and ensure that their needs are met in a timely and professional manner, support the Sales Reps with reporting and feedback, and be responsible for sales administration tasks including the processing of sales orders, quotations and customer relationship management. You will also be responsible for the branch operations - arranging miscellaneous R&M, receipt and dispatch of goods.
**What you'll need to succeed**:

- Previous experience in a fast-paced customer service role
- Strong computer skills in the Microsoft Office Suite
- Experience with SAP or similar software systems is advantageous but not essential
- Strong communication skills
**The following attributes are essential for the right person**:

- Great phone etiquette
- Enjoys dealing with people
- Ability to prioritise
- Works well under pressure
- Can work through an issue to a conclusion and utilise the right people for assistance
- Works well as a key member of the sales team
**In return we offer**:

- Free on-site car parking
- Staff discounts
- Discounted health insurance premiums through Southern CrossApplicants for this position should have NZ residency or a valid NZ work visa.

As part of our commitment to health and safety, the successful applicant will be required to pass a pre-employment medical and drug test.

Additional Information**
About us**

Our vision is to lead the circular economy through packaging, reuse and recycling solutions. It’s a future-driven group commitment, designed to create lasting value.

We’re the largest plastics recycler in Australia and New Zealand and one of the region’s biggest user of recycled materials. We have 6,000+ team members, operate 110 manufacturing facilities across 15 countries, and our customers include some of the world’s largest brands that consumers know and trust.

As a global leader in circular and sustainable packaging solutions, we’ve committed to lead the circular economy through a $500 million investment plan.

For us, it’s about finding new and better ways of doing things. Ways to grow business, to give back to the environment and to enrich people’s lives every day.

Our promise is to create a better and more prosperous world all round.

That’s our future Pact. Let’s lead the way together.


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