File Coordinator

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

File Coordinator, it starts with you
- Based at Kapiti Communications / Digital Centre
- Permanent, Full Time
- Shift Work

Mō te tūnga | About the role

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

We are looking for an influential people-leader who is passionate about improving our service. This role includes being responsible for leading a Section, contributing to the National overview and efficient operation of Online Reporting and Kapiti File Management Centre services. You will be confident leading others in their development in a supportive manner through coaching, reflection and providing quality feedback. Attractive attributes are experience in leading teams, seeking continuous improvement, embracing and implementing change and being calm and efficient in high pressure situations.

File Management and Transcription Services (FM&T) partners with front line staff as well as regional and national teams therefore requires excellent service and communication skills. You will gain invaluable skills, knowledge and experience that will connect you with all areas of Police whilst serving the community.

**Key Accountabilities**:

- Whakamana: Enhance the Mana and Waiora (Well-being) of others, so that we can all be safe and feel safe.
- Build on the existing culture, based on the core values of the NZ Police encouraging diversity, and creating an environment where everyone can thrive.
- Support one another: Supporting our colleagues across every function and level of Police.
- Engage positively with internal and external stakeholders.
- Provide day to day leadership and direction of the team.
- Lead a constructive approach to team efforts. Plan, develop and monitor the team to perform at the best of their ability.
- Lead National File Management initiatives and champion change.
- Prioritise, manage, and delegate various workloads.
- Review, assess and complete files, follow protocols and forward files to relevant parties with recommendations.

Shift work details
- The Kapiti File Management Centre operates 24/7 and this role requires shift work. Two early shifts, two late shifts, two night shifts and four days off.

He aha taau e kawe mai | What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- To be successful you will need to demonstrate leadership potential, excellence in service delivery as well as strong written and verbal communication skills.
- Knowledge of multiple computer systems such as NIA, OnDuty and iNetViewer is an advantage but not essential.

This role is set at Team Leader/Manager level, this means your key purpose is “to lead the activities for Our Business and enable people to deliver them.”

Mo tatou | About us

Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Wā Mahi Ngāwari | Working Flexibly

Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.

Utu ā-tau | Salary

This position is covered by a collective agreement and salary will commence between $73,207 and $84,993 dependant on skills and experience relevant to the role.

Applications close 5:00pm, Wednesday 2nd August