Customer Services Representative

10 hours ago

Hamilton, New Zealand Gallagher Group Full time

**About Gallagher**

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses in over 160 countries, but our purpose also means we care deeply about our people and their families.

We’ve been in business since 1938, and our high-tech animal management solutions are now sought after around the world. Within our Animal Management business, we’re passionate about putting our technology to work to make farm life easier and more profitable for our customers, ensuring a positive impact on environmental and animal welfare issues.

**The Role**

We need a bilingual customer service superstar to join our team to ensure we surpass the expectations of our distributors and customers every day.

We have an exciting opportunity for a Customer Support Representative to join our team in **Hamilton**to be responsible for interacting with our Rest of World customers based in Latin America, Asia, Middle East and Africa. You’ll also work closely with internal teams to provide an exceptional service. On a day-to-day basis you’ll be:

- Providing accurate information about products, services, pricing and policies
- Troubleshooting and resolving customer issues and collaborating with other departments/teams to address complex concerns
- Processing customer orders accurately and efficiently
- Updating customers on orders status and delivery timeframes
- Following established procedures to handle returns, refunds, exchanges, and warranty claims
- Maintaining a deep understanding of our products, services and features

**The Fit**

To excel in this role, you’ll need to have strong customer service skills gained through experience in a similar role. Fluency in Spanish and English is required, as you’ll be communicating with our customers in Latin America frequently.

To enable you to hit the ground running, you would’ve ideally worked in customer service and/or sales order management and possibly in the agriculture sector. You’ll have a customer-focused attitude, strong problem-solving abilities, and a solution-oriented mindset. You’ll also have:

- At least two years’ customer service experience
- Proficiency in using customer relationship management (CRM) systems, SAP/ERP and other relevant software
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously
- Experience supporting fencing products or a strong farming background would be an advantage
- A qualification in Supply Chain Management, Logistics, Business Administration, or a related field would be an advantage
- Strong interpersonal skills and the ability to work well within a team
- Excellent communication skills, both verbal and written
- Adaptability and willingness to learn about new products and industry trends

**Why Gallagher?**

At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront of everything we do. We value work-life balance and prioritise the well-being of our employees.
- Competitive salary and annual bonus opportunities
- Free parking, subsidised on-site café and great eateries nearby
- Life & Disability insurance
- Development opportunities and career pathways with a truly global organisation
- Plenty of fun along the way with a supportive and friendly team

Make a significant impact in Gallagher's Animal Management team and contribute to the success of our global business.

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