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Team Lead Housing Support

2 months ago

Nelson, New Zealand New Zealand Government Full time

Are you an experienced Team Lead, ready for a community support-based role?
- If you're a self-starter who has a proven record of delivering results - read on
- Full-time permanent role at $127,648 salary + 5 weeks' annual leave + free insurances

Ko tā mātou mahi - Our Role
You will be expected to coach, support and mentor a team who works with customers and whānau, to identify and respond to their housing and wellbeing needs. You will support your teams while they work with our customers, other agencies and communities around the Nelson/Marlborough region.

**Ngā haepapa - You'll be responsible for**:

- Effectively manage team culture and dynamics to develop and mature a collaborative, high performing team with collective drive to deliver excellent service for Kāinga Ora customers and whānau.
- Provide leadership, support, coaching and guidance - create a safe and healthy work environment where customer outcomes, operational targets and positive people experiences are achieved.
- Manage and monitor the health and safety of a largely mobile team, providing support and guidance as required to their people.
- Uses/Monitors/Reviews Operational reporting to manage team performance and build capability.
- Work collaboratively with the Advisor Placement team to assign whanau to the best-fit Housing Support Manager or Senior Housing Support Manager.
- Be proactive, raising any concerns with your leader as soon as practical, in relation to personal wellbeing.
- Contribute to enhancements of the role and to quality outcomes for each whānau.

**Ngā pūmanawatanga ōu - What you will bring**:

- Proven experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performance.
- Experience working in a multi-faceted and demanding customer service environment,
- Demonstrated ability in planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload and specialised community needs.
- Proven experience with best HR practice and empowering your team to deliver results.
- Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika. Experience working with different cultures and/or community groups.
- Knowledge of working with high density housing would be an advantage as we complete 3 new housing complexes in Nelson.
- The ability to build and maintain relationships across a diverse range of stakeholders.
- Experience in dealing with conflict and challenging issues to find a satisfactory outcome.

Mō mātou - Our Organisation
At Kāinga Ora - Homes and Communities, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build Aotearoa future.
We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.
Our past has laid the groundwork. But as a team, we are focussed on the future we are working to create for the good of future generations of New Zealanders.
Nōu te rourou - What's in it for you?
- Competitive salary
- 5 weeks annual leave
- Plus Kiwi saver on top of salary
- Insurance benefits, including medical, income protection and trauma/life.
- Flexible working arrangements
- Career development and study opportunities

Tūhono mai - Join us
Applications close at 11.59pm on Sunday 25 February 2024.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.