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Senior Application Consultant

4 months ago

Christchurch, New Zealand MYOB Full time

Hi And thanks for stopping by

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

**About the Team**

This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

**The Opportunity**

The role is accountable for ensuring that solutions meet customer specifications and to provide customers with a service that continually updates and improves their system use. Work and advice delivered is of high quality, exceeding their service expectations. Where customers have purchased a prepaid consulting package, this will be delivered as a proactive and valuable engagement.

**The Role**

Sitting in the Technical Services team, the main purpose of this role is to provide consulting services which drive customer success and high adoption of MYOB platforms. This is achieved by working with customers to scope, design and implement solutions to meet their business objectives.

Some of the key parts of the role are:

- Deliver the scope and design for customer engagements, analysing requirements to ensure customers are getting the most out of our platforms with mínimal effort
- Deliver and lead customer sign off for documentation as required within the project management and implementation methodologies for Enterprise
- Implement solutions with mínimal defect and rework required. Any issues or rework required will be the responsibility of the consultant to resolve

**What we would love to see in you**

Knowledge & Experience
- Customer service or consulting in a technical delivery environment.
- Strong analytical skills that translate to excellent problem solving and troubleshooting and solution skills.
- Ability to analyse customer requirements and develop high quality, repeatable, documented, maintainable solutions
- Experience with mentoring, delivering to project timelines, and commercial awareness
- Experience implementing cloud-based data integrations solutions and consuming REST API’s
- Significant experience with the delivery of customised software into mid-market businesses
- Significant experience working in an agile, large-scale, commercial team environment
- Knowledgeable in data integration patterns, relational databases, networking, & other data access methodologies
- Knowledge of PayGlobal back-end a plus

Technical Skills- Strong proficiency in a scripting language like PowerShell - You need to be able to expertly script automation into solutions where possible
- Solid understanding/working knowledge of SSIS and SSRS
- Familiarity with at least one modern object-oriented language e.g. C#,.NET, Java

**Our Culture & Benefits**

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

\uD83C\uDFA5 See what it's like to work at MYOB and what we're all about.

\uD83C\uDFAF Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team

\uD83C\uDFAF Our partnership with Smiling Mind helps support the wellbeing of our team members and customers

\uD83C\uDFAF Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment

\uD83C\uDFAF A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more

\uD83C\uDFAF Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

\uD83C\uDFAF Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.