Principal Client Delivery Manager

3 weeks ago

Auckland City, New Zealand SAP Full time

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you will do**

The Principal Client Delivery Manager (CDM) oversees all aspects of the customer engagement from the point of contract signature throughout the entire lifecycle providing commercial, project and technical operations expertise. After initial contract execution, the CDM is the primary SAP ECS contact for the client and assumes end-2-end accountability of the engagement to deliver the contracted ECS services

Tasks
- Actively drives cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
- Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
- Perform administrative tasks required to manage the engagement (staffing, reporting & controlling).
- Manage proactive delivery of service plans and reactive support requests
- Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
- Drives end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
- Achieve customer reference collateral and customer satisfaction responses
- Deliver best through proactive mindset and de-escalate critical customer situations
- Protect and grow engagement scope, leverage and cross-sell opportunities and manage commercial change requests
- Participate in team-internal knowledge sharing and coach other team members
- Expected to spend up to 80% of time at client location with travel as required

**What you bring**

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
- Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field
- SAP technology and/or functional knowledge preferred
- Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role
- Strong project management skills & customer-facing experience
- Strong ability to translate between technical and non-technical audience with confidence
- Strong engagement management, relationship building and de-escalation skills
- Excellent presentation, communication, and moderator skills
- High competency in multi-tasking and ability to manage multiple engagements in parallel
- Accustomed to working in an international and global virtual matrix organization
- Experienced in the area of IT service providers and managing outsourcing engagements
- Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes
- Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial
- Certification in project management methodology (e.g. PMP) is beneficial

WORK EXPERIENCE
- 8+ years experience in project management or SAP Operations
- 8+ years experience in a customer-facing role
- 8+ years experience in SAP Basis and/or infrastructure operation/development

**Meet** your team**

SAP Enterprise Cloud Services accelerates and simplifies customers’ business transformation by running their SAP ERP Value stack with a world class level of availability, security & resilience on their preferred cloud infrastructure including Hyperscalers, their own data center, and the SAP data center allowing them to turn into cost-effective intelligent enterprises.

With our functional and technical services customers have the same level of control in a cloud environment as they may know from on-premise. Layering additional SAP Cloud Applications Services packages, customers can focus on innovation for the future with a focus on flexibility and simplification.

We manage customer engagements across Japan, Southeast Asia, India, ANZ, Korea, China, Taiwan and Hong Kong market units.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our comp

  • Principal Client Delivery Manager

    2 months ago

    Auckland City, New Zealand SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Principal Client Delivery Manager

    2 months ago

    Auckland, New Zealand Sap Full time

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...

  • Principal Client Delivery Manager

    1 month ago

    Auckland, New Zealand Sap Se Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Principal Client Delivery Manager

    4 weeks ago

    Auckland, New Zealand Sap Se Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Principal Client Delivery Manager

    1 month ago

    Auckland, New Zealand Sap Se Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Principal Client Delivery Manager

    2 weeks ago

    Auckland, New Zealand Sap Full time

    We help the world run betterAt SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused...

  • Principal Client Delivery Manager

    4 weeks ago

    Auckland, New Zealand Sap Se Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Principal Client Delivery Manager

    7 days ago

    Auckland, New Zealand Sap Full time

    We help the world run better At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.How?We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Client Delivery Manager

    2 weeks ago

    Auckland City, New Zealand NTT Ltd Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Delivery Manager

    7 months ago

    Auckland City, New Zealand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Delivery Manager

    2 weeks ago

    Wellington City, New Zealand NTT Ltd Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Delivery Manager

    7 months ago

    Auckland City, New Zealand Sanitarium Health & Wellbeing Full time

    Vitality Works is a Sanitarium company, established to provide industry leading programs and services in workplace health. Vitality Works offers our New Zealand and Australian clients the full spectrum of workplace health solutions from workplace health coaching to health assessments, flu and COVID vaccination, injury prevention programs and team-based...

  • Client Delivery Specialist

    7 days ago

    Auckland City, New Zealand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Principal

    7 months ago

    Auckland City, New Zealand Marsh Full time

    **Principal** **What can you expect?** An exciting opportunity has become available for a Principal to join Marsh Working within our Auckland, New Zealand corporate team. You will be responsible for the growth, profitability and client satisfaction of a book of business containing complex priority accounts. This includes managing and developing client...

  • Client Delivery Executive

    2 weeks ago

    Auckland City, New Zealand HAYS Full time

    We have an exciting opportunity to join a global IT solutions organisation in New Zealand.**Your new company** A global IT solutions company that specialises in Digital Workplace and Cloud & Infrastructure for large organisations. **Your new role** As the Client Delivery Executive, your role is primarily to lead the local Delivery of Services provided by...

  • Client Accounting Manager

    7 months ago

    Auckland City, New Zealand Consult Recruitment Full time

    Fantastic opportunity to join a rapidly growing practice in Central Auckland with a key focus on annual accounts, tax returns and high quality business advice. As a senior member of the BAS team, you’ll be working closely alongside the Principals and other team members on a range of clients from different industries. Managing work flow and ensuring that...

  • Client Accounting Manager

    7 months ago

    Auckland City, New Zealand Consult Recruitment Full time

    Fantastic opportunity to join a rapidly growing practice in Central Auckland with a key focus on annual accounts, tax returns and high quality business advice. As a senior member of the BAS team, you’ll be working closely alongside the Principals and other team members on a range of clients from different industries. - Managing work flow and ensuring that...

  • Client Accounting Manager

    1 day ago

    Auckland City, New Zealand Consult Recruitment Full time

    Fantastic opportunity to join a rapidly growing practice in Central Auckland with a key focus on annual accounts, tax returns and high quality business advice. As a senior member of the BAS team, you’ll be working closely alongside the Principals and other team members on a range of clients from different industries. Managing work flow and ensuring that...

  • Principal Assistant

    2 days ago

    Auckland, New Zealand Boston Consulting Group (Bcg) Full time

    Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.BCG was the pioneer in business strategy when it was founded in 1963.Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive...

  • Senior Client Delivery Manager

    3 weeks ago

    Auckland City, New Zealand SAP Full time

    **We help the world run better** ABOUT THE TEAM SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s RISE, PaaS and SaaS cloud and on-premises customers. We manage a variety of customer engagements in HANA...