Commercial Support

2 months ago


Christchurch, New Zealand Carpet Court Full time

Central location in Waltham, Christchurch
- Room for growth and company training / progression
- Successful and busy business function working on new projects

**About the Role**
This is a crucial role for our Christchurch team to ensure that we meet commercial KPIs, deliver outstanding results and stay on top of our commercial work in the area.

**Key Skills and Responsibilities**
Strong time management and organisational skills will come to good use in this role that is responsible for assisting our Commercial Consultants in planning and scheduling their work, as well as working closely with our clients and operational team to ensure that installation deadlines are met and accounts are balanced.
- Follow up all customer orders
- Maintain customer support, incoming and outgoing
- Field customer feedback and resolve or escalate customer complaints
- Ensure Health & Safety is complied with at all times
- Work to installation deadlines
- Reconcile payment schedules and resolve with any discrepancies
- Mange scheduling set up for installations
- Work within our internal database (previous CRM experience desired)

**About Us**
With a strong brand and even stronger products, we pride ourselves on delivering the best results to our customers and celebrating our success. We’re constantly developing new product and marketing strategies to keep us ahead of the game and in line with the latest industry trends and technology. At Carpet Court, we are proud to be New Zealand’s flooring leader - supplying Kiwi’s across the country with the best products, advice and service (not to mention having a pretty awesome Rhino for our mascot). We work hard to stay above the market in design trends, product innovation and outstanding customer service, and we love to celebrate this success across our teams. Offering ongoing training and career development, you will also receive a generous package and staff benefits.

**How to Apply**
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