Customer Service Lead
6 days ago
We are proud to be representing our client, who is a well-known name worldwide, with a name you can trust. They have brand spanking new offices, and a culture to be envious of.
The purpose of this role, is tosupport the customer service delivery teams and you will provide the strategic direction for learning and development capability to ensure that the customer team delivers exceptional customer service.
This is a full-time permanent role,40 hours per week, Monday to Friday and therole will be based in Mount Wellington.
**Your key responsibilities will include**:
- Development of quality and assessment standards
- Design a curriculum that will deliver on the goals of the learning and business strategy
- Ongoing development of targeted learning strategies to address emerging business problems
- Active measurement and assessment of our training program effectiveness
- Work across business areas with stakeholders to facilitate feedback and build learning solutions to address customer experience concerns
- Provide expert advice and coaching on learning and capability
- Delivery of Training facilitation that is engaging and effective
- Skills Coaching & mentoring of team leaders
- Health & Safety
- Previous relevant experience
- Excellent organisational skills
- Technically savvy
- Excellent communications skills
- Good problem-solving skills - solutions-focused
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