Cafe Manager

2 weeks ago

North Shore City Auckland, New Zealand ANTHONY AND EMILY LIMITED Full time

**ANTHONY AND EMILY LIMITED **Introduction**:
Anthony and Emily Limited was established in August 2015, specializing in operating cafes for local guests in Auckland.

We operates Patch Cafe, a family-friendly establishment in Hillcrest. Patch Cafe serves a selection of breakfast and lunch items, offering a diverse range of foods that include Asian and New Zealand cuisines.

**About the role**:
To maintain and expand our business stability while enhancing awareness of our cafe brand among our target market, we are planning to elevate our brand image and service to uniquely cater to our guests. We are seeking a Cafe Manager to join us, responsible for maintaining and fostering a professional and positive work environment, promoting productivity, and ensuring high-quality customer service.

To be successful in this role, you should possess a solid understanding of exceptional customer service and how to cultivate long-term relationships in hospitality. Additionally, business management skills or experience would be beneficial.

You should also be capable of planning menus, organizing catering for events, and promotional activities. This includes developing materials and visuals from concept to production, such as main menus, dessert and drink menus, special event menus, children's menus, and promotional materials.

Our cafe features a blend of contemporary and vintage designs inspired by the bright and cheerful red strawberry fields, creating a unique and charming decor style in Auckland. We believe this sets us apart from other cafes, and we aim to maintain this distinctive brand image.

Therefore, our cafe manager is expected to have a keen sense of aesthetics, thoroughly understand our cafe's unique ambiance, and also know how to maintain it while suggesting improvements in hardware layout, decoration, coordination of soft furnishings, and menu styles.

**What we offer**:
A full-time permanent roles - 30 minimum guaranteed work hour per week

The rate of pay or salary: $30.00 to $32.00 per hour depending on experience and backgrounds.

**Key Task & Responsibilities**:

- Organize daily operations and motivate our staff to provide excellent customer
- Ensure customer satisfaction and follow restaurant procedures to increase productivity.
- Lead, train and supervise staff, ensuring compliance with relevant legislation and governing bodies.
- Plan and organize special functions.
- Plan the menus, including suggesting styles, and produce visual materials.
- Develop special, promotional and merchandising plans, advertising materials and ensure adherence to local and restaurant standards.
- Maintaining relationship with customers and developing loyalty customers
- Monitoring and managing customer complaints.
- Arranging the purchasing and pricing of goods according to budget
- Develop new suppliers and maintain relationship with the current suppliers
- Maintaining records of stock levels and financial transactions
- Coordinating with the management for everyday operation and maintain financial and administrative records.
- Recruiting, managing and motivating staff both as individuals to realize their maximum potential.

**Requirements and skills**:

- Minimum of 3 years of experience in a managerial role within the hospitality industry, with a strong understanding and practical experience in café operations and management.
- Great attention to detail and time management.
- Strong communication skills and organizational skills
- A strong sense of aesthetics and understanding of design elements are preferred, as our cafe currently aims to maintain a competitive brand image distinct from other cafés and ensure business stability.
- Availability to work within opening hours between 7am and 4pm, Monday to Sunday, including weekends and public holidays.

Applicants for this position should have NZ residency or the legal rights to work in NZ

If you meet our requirements, please forward your cover letter and CV.

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