Event Services Supervisor

2 days ago


Auckland City, New Zealand Park Hyatt Auckland Full time

Summary

**About Park Hyatt Auckland**

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

**About the role**:
With the support of the Manager - Event Service, you will be responsible for assisting with the efficient running of the department through the supervision of staff and designated events, in accordance with the established brand standards of Hyatt International. You will also be responsible for maximizing guest satisfaction by providing the highest levels of personalized customer service, helping ensure the financial success of the department and fostering a positive and productive work environment for the Event Service team

**Some of the responsibilities include**:

- To assist the Manager by ensuring that all policies and procedures are successfully executed.
- Provides exceptional guest service at all times and handles all guest and colleague inquiries and complaints in a courteous and efficient manner.
- Ability to work in a team environment and manage Events
- Ensures that food and beverage standards are implemented.
- Is a hands-on Team Leader and is present at all times in the outlet, especially during busy periods.
- Nurtures and develops each team member, maximising their effectiveness by developing their skills and abilities through appropriate training and coaching
- Responsible for updating and maintaining daily roster records on the hotel's payroll system, Microster.

**Qualifications**:
**What you Need**:

- Previous work experience in a similar role and fast-paced environment
- Qualification in food and beverage service training, preferably diploma or certificate in Hospitality or Tourism management
- Excellent food and beverage service skills
- Excellent computer skills particularly in the use of MS Office
- High level of organisational skills
- Legal Working Rights in New-Zealand for minimum of 1 year.


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