Harbour Cruise Guide
2 months ago
**About us**
Fullers360 has been in operation for just over 40 years employing 400+ with two main parts to our business, a fleet of high-speed passenger ferries and a fleet of modern buses. Through a reliable network and the passion of our people, Fullers360 ferries nearly 6 million customers every year, getting commuters to work and visitors to play.
Waiheke Bus Company ushered in the electric era for Waiheke Island, making it the first Auckland suburb with an electric bus fleet. Our ferries are soon to follow with our first hybrid electric fast ferry currently being built. A commitment to sustainability and the environment is in our DNA, we’re involved in the community and have a down-to-earth company culture.
**About the role**
As a Harbour Cruise Guide, you will be the voice of our cruise experience, engaging guests with informative and entertaining commentary about the sights, history, and unique attractions of each destination. You’ll help create a welcoming atmosphere while ensuring our guests enjoy every moment of their cruise.
**Additional responsibilities**:
- Deliver engaging and informative commentary about various destinations along the cruise route, including historical landmarks, local wildlife, and cultural insights
- Interact with guests to answer questions and provide additional information about the cruise experience
- Maintain a friendly and professional demeanor, ensuring a positive experience for all passengers
- Collaborate with the crew to ensure safety and smooth operations during the cruise
- Assist with boarding and disembarking procedures, ensuring all guests feel welcomed and comfortable
**About our hours of work**
- Fixed term / Part time contract until 30th March 2025
- Guaranteed **8 hours a week**:
- The shift starts at 12.30pm - helping the crew with the set up and onboarding of passengers
- The shift finishes at 3pm - helping with offboarding of passengers and pack down of equipment
- Available to work between 3 - 4 days a week
- Available to work weekdays, weekends and public holidays on a rotating roster
**About you**
- Confident in Te Reo Maori pronunciation
- Strong communication and public speaking skills
- Passion for storytelling and sharing knowledge about local history and culture
- Experience in hospitality, tourism, or a related field is preferred but not required
- Ability to engage diverse audiences and create a memorable experience for guests
- Must be comfortable working in an outdoor environment and on the water
**About our benefits and perks (T&C's apply)**
- Free ferry travel for work and leisure for our full time permanent employees
- Free hot beverages before, during or immediately after a shift/work hours and 50% discount on all other café items
- Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise._
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