Duty Manager Little Blackwood

6 months ago

Queenstown, New Zealand Future Hospitality Group Full time

**About us**:
Little Blackwood is a beloved destination known for its innovative cocktails, inviting ambiance, and top-notch service. As part of the Future Hospitality Group, we pride ourselves on creating unforgettable moments for our patrons while maintaining a vibrant and welcoming atmosphere.

**About the role**:
As a Duty Manager, you will play a key role in ensuring the smooth operation of Little Blackwood. You'll be responsible for overseeing daily operations, managing staff, and upholding our high standards of service. This is an exciting opportunity to showcase your leadership skills and contribute to the success of a renowned hospitality venue.

**Responsibilities**:

- Supervise day-to-day operations, including opening and closing procedures, to ensure a seamless experience for guests.
- Lead and motivate staff, providing guidance and support to ensure they deliver exceptional customer service.
- Manage inventory, including ordering and stock control, to maintain optimal levels and minimise waste.
- Handle customer inquiries and complaints professionally, resolving issues promptly and effectively.
- Ensure compliance with health and safety regulations, conducting regular inspections and implementing necessary measures.

**What are we looking for?**
- Previous experience in a similar role within the hospitality industry, demonstrating strong leadership and management skills.
- Excellent communication and interpersonal skills, with the ability to interact effectively with staff and customers.
- A proactive and solution-oriented approach, with the ability to handle multiple tasks and priorities in a fast-paced environment.
- Strong attention to detail and a commitment to upholding quality standards and procedures.
- Flexibility to work evenings, weekends, and public holidays as required.

**Why join us**:

- Be part of an award winning hospitality venue
- Opportunity to help lead a dedicated and passionate team and uphold the premium experience of Little Blackwood.
- Competitive salary and benefits package, including staff discounts at seven diverse venues across town.
- Subsidised gym membership at Industrial Fitness, promoting a healthy work-life balance and well-being for our team members.
- Joining Future Hospitality Group, one of Queenstown's most sought-after hospitality groups, known for its commitment to excellence and innovation in the industry.
- Ongoing training and development opportunities to enhance your skills and advance your career.
- A supportive and inclusive workplace culture that values teamwork and collaboration.

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