Technical Consultant

24 hours ago

Mount Victoria, New Zealand NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Provides feedback based on client experiences to product and professional services teams for product and process improvements.

May work directly with clients on-site or provide installation support remotely.

**Working at NTT**

**Key Roles and Responsibilities**:

- Works on strategic project tasks.
- Engage with clients to gather facts and analyze business requirements, including process.
- Participates in the design the solution and demonstrates functional to support the findings.
- Engage timely and provide quality consulting to the client.
- Assist in the technical preparation of business process workflows and procedures.
- Setup test scenarios and assist clients in testing cycles.
- Prepare end-user documentation and user manuals.
- Deliver progress reports and participate actively as a project team member.
- Perform the project management role on smaller projects aligned with accepted project management principles.
- Participate in delivery projects, supporting the lifecycle of EA projects.
- Participate in discussions around process design and configuration.
- Provide support documentation, system testing and authorizations.

**Knowledge, Skills and Attributes**:

- Knowledge and understanding of IT industry environment and business needs
- Excellent understanding of the business process
- Excellent project and/or program management skills
- Strong problem-solving and analytical skills
- Interpersonal skills with the ability to develop and maintain strong stakeholder relationships
- Strong communication skills (verbal and written)
- The ability to work with a variety of internal and external stakeholders to ensure that the delivery of business transformation
- Good creativity and the ability to work with abstract concepts
- Extensive knowledge of systems, software and programming languages
- Ability to focus on detail with an understanding of how it impacts the business strategically
- Excellent client service orientation
- Ability to engage with a variety of stakeholders and colleagues at all levels
- Ability to work in high-pressure situations
- Ability to establish and manage processes and practices through collaboration and the understanding of business
- Ability to manage urgent and complex tasks simultaneously

**Academic Qualifications and Certifications**:

- Degree

**Required Experience**:

- Some experience work across project lifecycles from scoping to post go-live
- Demonstrate knowledge of business processes and associated technology
- Client engagement experience

**What will make you a good fit for the role?**

Standard career level descriptor for job level: - Seasoned and experienced professional - Has full understanding of specialisation area - Resolves wide range of issues in creative ways - Fully qualified, career level, career journey-orientated - Uses good judgement in selecting tools and methods to solve problems - Networks with senior internal and external people in own area of expertise - Receives little instruction on day-to-day work, receives general instructions on new assignments - Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for

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