Customer Service

6 days ago


East Tamaki, New Zealand Pact Group Full time

Company Description

Our Pact Packaging division is pioneering a whole of product life cycle approach to sustainable packaging. Partnering with global brands to local dairy producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture.

SULO is a part of PACT Packaging, and based in East Tamaki Auckland.

**Job Description**:
The team is small, enthusiastic and vibrant, and known for their customer intimacy and ‘can-do’ attitude.

In this role, you will work with a variety of nationwide customers. You will be responsible for interfacing with our customers (both internal and external), ensuring their needs are met.

You’ll also support the team with forecasting, new customer queries, account set-up, general administration etc. There is also a strong focus on ensuring processes and systems are well managed so that orders are easily and accurately processed, and customers are well serviced. You will require judgement to know when issues should be escalated to a higher level.

The role requires close liaison with planning, operations, distribution, sales and our customers freight companies to ensure our customers’ needs are met, orders are efficiently processed, and administrative tasks are well managed. You will need to have the ability to drive work forward and have the skills to influence and work cohesively with the team.

**We’re looking for**:

- Previous experience in a customer service/coordinator role, ideally in a similar environment (this is not a contact centre role).
- Strong computer skills, specificly with Excel spreadsheets and experience with SAP would be an advantage
- The ability to effectively plan, schedule and manage your work
- Excellent interpersonal and problem-solving skills
- Professional, concise and clear communication skills
- A great phone manner and an ability to relate to customers from all backgrounds
- The ability to stay calm under pressure and juggle a number of high priorities at the same time
- Someone who isn’t fazed by having to defer from the day’s plan and is willing to learn other areas of the business

**What’s on offer**
- An innovative business with a clear purpose and vision
- Passionate team culture with dynamic leaders and a diverse team
- Discounted health insurance premiums through Southern Cross


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