Desktop Assessor

**Why you'll love working with Tower**

At Tower, we live and breathe our values - they are at the heart of every interaction. **Our people come first, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that helps to make our culture special. We are proud holders of the Rainbow and DV Free Ticks which are important to us.

We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin.

**What will you be doing?**

At Tower, we are **progressing boldly** to align with future insurance trends. This role will be responsible for managing the domestic functionalities within Tower Insurance.

**Our customers are our compass, **the role involves proactive supplier management and the maintenance of that relationship to ensure alignment to Tower's requirements, culture and business best practices.

You can expect to be across the following:

- Contacting customers in a timely manner and gather information regarding their claim.
- Providing quality damage reports and updates.
- Providing accurate costings of damage.
- Monitoring contractor workflow and planning contingency responses when peak activity exceeds resource capacity.
- Transferring knowledge and experience to work colleagues as required and promoting best practice assessing through, the review of trade updates and practises including researching new building products and techniques.
- Taking advantage of all learning and developmental opportunities provided by workshops, activities and reading relevant circulars, publications and other relevant material.
- Ensuring that agreed service levels are being maintained
- Ensuring that charges are being appropriately applied in accordance with the service agreement
- Checking that supplier and customer problems are resolved effectively and in a timely way
- To manage & prioritise your own assessing workload.

***What you'll need**

**To be successful in this role, you will also be able to demonstrate the following**:

- Previous insurance assessing or claims experience.
- Knowledge of building industry and reinstatement methodology's.
- Hands on experience in structural repair procedures and standards
- Thorough knowledge of the Building Act and Local Territory
- Understanding of building contracts
- Experience in administration, cost control, and the preparation of reports
- Strong negotiation skills
- Knowledge of the insurance industry.
- Computer Skills (MS Office, Web Browsing, Digital Images)

We pride ourselves on encouraging everyone to bring their whole selves to work, and we embrace diverse opinions, experience and backgrounds. Making sure we **are doing what's right**.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

**Highlights include**:

- 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
- A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers
- Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more