Customer Service Specialist

7 days ago


Hastings, New Zealand Tumu Hastings Ltd Full time

Over the last 12 months the building industry has been on fire and Tumu ITM Hastings customer profile continues to grow at a rapid rate, which is why we need YOU to join the awesome team
- Do you enjoy being busy?
- Do you enjoy helping people find a solution and being part of that solution?
- Do you enjoy building relationships and making friends with people, face-to-face and on the telephone?
- Are you a reliable & motivated to play in a team environment?
- Can you describe what top notch customer service is? If you have five Yes’s, then this role is for you........ come and be part of our exciting growth journey at Tumu ITM Hastings In this hands-on role you will focus on providing exceptional support to the trade & DIY team enabling them to meet the needs of our customers. Have you got the “We’ll see you right” attitude? This role will be working within an energised team, key responsibilities include:

- Customer Service - in store and telephone sales and service inquiries
- Providing specialist trade and DIY knowledge and advice (we will provide training for this)
- Processing customer sales orders
- Stock Management Your flexible approach and excellent customer service skills will certainly come in handy in this busy role. Key and ideal attributes for the role are:

- Building industry experience and or product knowledge would be an advantage
- Previous logistics and or warehouse experience
- Integrity and dependability with a positive and can-do attitude
- Forklift OSH and F endorsement or some previous forklift experience (or have a full drivers licence and willing to gain Forklift OSH & F endorsement certificate)
- Relevant customer service and sales experience in trade related industries
- Excellent people skills
- A high level of accuracy and attention to detail
- Strong computer skills
- Ability to prioritise and meet deadlines, even when under pressure
- Willingness and ability to learn quickly We’ll See you Right by offering you:

- Subsidised Health Insurance
- Company buying privileges from any Tumu ITM store
- Professional and personal development
- Internal performances recognition scheme
- Access to our Health & Wellbeing initiative, including an Employee Assistance Programme



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