Dispatch Office

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving more than 700 million passengers annually from over 200 operating units in over 60 countries/territories across all continents.

**Your New Role**

Working as part of a team in our Dispatch Office, the Operations Clerks act as the direct contact person for customers and communicate with the unit for all service/material/product irregularities. He/she creates schedules to manage the service delivery of catering by drivers and loaders and performance manage teams to ensure maximum efficiency.

**Note. This is a 12 month maternity leave position**

**Your Key Duties and Responsibilities**:

- The direct customer contact person stationed within the airport and/or customer operations.
- Communicate (promulgate) any irregularities, up counts, additional items etc. to unit.
- Communicate any irregular operations and equipment changes.
- Communicate as required to on field customer (ops/tower).
- Compliance with the regulations (Security / Country / Safety / Company Rules and Procedures).
- Interface with the customers’ schedules and airport information in real time, optimizing the allocation of workloads to the drivers / loaders in accordance with these requirements, safely meeting on time performance.
- Highlight to the management team issues relating to customer schedule adherence, airside health and safety incidents and / or resource allocations.
- Monitor airside activities to ensure compliance to the customers’ flight schedules, local airport rules and national guidelines.
- Maintain and update the flight schedule / movements.
- Control and record the movement of the landside vehicles.

**We are interested in speaking with individuals who possess**:

- Previous experience of working in a fast-paced deadline driven environment where strong attention to detail and accuracy is essential.
- Experience in the airline industry in a similar role would be highly regarded, OR
- From 2+ years general work experience in an office or warehouse facility.
- From 1+ year experience directing the work of others.
- No criminal background.
- Good communication skills (written & verbal).
- Availability to work a 7-day roster across morning and afternoon shifts.

**What’s in it for you?**
- An opportunity to join a global business that is undergoing exciting transformation as we expand into diverse markets.
- Free on-site parking.
- Dynamic and evolving work environment - fully leverage your accumulated experience.
- Access to opportunities in challenging roles across the globe.
- Development and long-term career options.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $25.00 - $26.00 per hour

Expected hours: 40 per week

**Benefits**:

- Referral program

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift

Application Question(s):

- Are you an NZ Citizen or Permanent Resident?

Ability to Commute:

- Mangere, Auckland (required)

Ability to Relocate:

- Mangere, Auckland: Relocate before starting work (required)