Product Manager

7 months ago


Auckland City, New Zealand Chorus NZ Limited Full time

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering Aotearoa’s digital future with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose; connecting Aotearoa so that we can all live, work, learn and play.

**Te Momo Tūranga | Contract**: Permanent

**Te Wāhi |Where**: Auckland

***

**Te Whiwhinga Mahi| The Opportunity**:
As B2B Product Manager, you are responsible for the end-to-end experience, including revenue and customer outcomes associated with your designated business products & services within the Networks & Enterprise portfolio.

Chorus fibre is the infrastructure backbone of Aotearoa and the foundation upon which communities and industries will grow and thrive. Coming out of our large build programme, we are looking to a much more solutions approach to our customers’ needs and use cases for their core connectivity requirements that leverage our significant infrastructure investment.

You are responsible for ensuring that your products are clearly understood by our customers and internal teams, ensuring all product documentation including contractual documents, collateral, website information, pricing schedules and tools are easily accessible, current, and clearly defined. You are also responsible for the tracking and reporting of the agreed performance metrics and targets, and the management of the product lifecycle.

A typical day in the life of a Product Manager may include:

- Developing, maintaining and communicating my product roadmap to deliver business and customer outcomes for Networks & Enterprise
- Ensure a customer-centred product & proposition design and delivery
- Manage full product lifecycle including: pricing, incentives, product enhancements and retirement.
- Collaborate with Market Insights, Marketing, Sales, Customer Operations, Finance, and Technology to effectively steer product success.
- Engage with customers, Retail Service Providers (RSPs) and other channels for product insights
- Analyse market trends, assess product performance, and drive improvements

You are the champion of your products and will be dedicated to their growth and success

**Ō Wheako, ō Pūkenga | Your Experience**:
Having experience good level of understanding of product design and architecture with ability to act as translator with customers is essential for this position.

A background in product, analysis, and/or technical related fields will support your success in this position. Moreover, it would be essential for you to be customer centric, have empathy and understanding of their pain points and the ability to bring solutions to the conversations.

**Mō mātou | About us**:
It’s all about our culture, our people say it’s one of the best around. We’re proud of that. With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

We are on an exciting journey of becoming a more adaptive organisation in the way we are structured and the way we work so your growth mindset, curiosity and enthusiasm to learn will make you feel right at home.

**Nōu te mana | Work your way**:



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