Senior Advisor Service Advice and Support

2 weeks ago


Wellington City, New Zealand New Zealand Government Full time

**Type**: Fixed term - 8 monthsHours: Full timeLocation: Wellington, Christchurch or AucklandBusiness Group: Services and AccessBranch: Kāwai ke te Iwi / Service Delivery and OperationsSalary: $79,044 - $105,531
This is an exciting opportunity to be part of the Service Advice and Support team, which is responsible for identifying opportunities for business change and then delivering them to the business. We drive both digital uptake and increased service satisfaction through ensuring consistency in services across our products and channels for our people, customers, intermediaries and partners.
We're looking for someone with the ability to think strategically and beyond immediate issues. A person who considers the long term and broader implications with a keenness to keep up, adapt and be flexible in our ever-changing environment. As a central point of contact for delivery business units, you will have the ability to work with and across multiple stakeholders of both our people and externally on the development and implementation of change initiatives.
To be successful in this role, you will need to be able to contribute to improving service delivery and customer satisfaction by:

- Providing technical advice and guidance to management and staff in relation to complex cases and queries;
- Managing intermediary relationships and communications to intermediaries on issues management, service improvements and service changes;
- Identifying opportunities to improve consistency in service delivery across all products and channels, providing input into design work and overseeing the implementation of changes; and
- Developing and implementing plans and campaigns to drive the increased uptake of products and services through digital channels.

The Senior Advisor also provides technical leadership and mentoring to other members of the team and support capability building across the system of service delivery by identifying and contributing to capability building initiatives.
Previous experience in an advisory or senior advisory role within a service delivery environment combined with experience working on a variety of process and system improvement areas is preferred, along with an understanding of, and ability to apply, legislative frameworks within a service delivery context.
We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all kaimahi have equal access.



  • Wellington City, New Zealand New Zealand Government Full time

    Mō te Tari o te Kaitiaki Mana Tangata - About the Ombudsman The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and...


  • Wellington City, New Zealand New Zealand Government Full time

    Parliamentary Advice and Coordination, Government Services - Permanent, Wellington based role - Salary midpoint of $105,270, actual salary dependent on your experience Ko wai mātou - About us At Manatū Hauora - Ministry of Health we are the kaitiaki of the health system, providing leadership and driving strategy and performance. We regulate the health...


  • Wellington City, New Zealand New Zealand Government Full time

    Government Services group Fixed term / Secondment until October 2025, Wellington based role Salary midpoint of $105,270, actual salary dependent on your experience Ko wai mātou - About us At Manatū Hauora - Ministry of Health we are the kaitiaki of the health system, providing leadership and driving strategy and performance. We regulate the health sector...

  • Principal Advisor

    1 week ago


    Wellington City, New Zealand New Zealand Government Full time

    **Location**: WellingtonContract: Permanent - Full timeAbout the roleWe are looking for an experienced Principal Policy Advisor or a seasoned Senior Policy Advisor looking for a progression opportunity to join a high performing team to influence and advise government on policy development for our Pacific people. Bringing solid experience and an understanding...


  • Wellington City, New Zealand New Zealand Government Full time

    **Type**: PermanentHours: Full timeLocation: Wellington, Christchurch or AucklandBusiness Group: Services and AccessBranch: Kāwai ke te Iwi / Service Delivery and OperationsSalary: $72,060 -$96,081 This is an exciting opportunity to be part of the Service Advice and Support team, which is responsible for identifying opportunities for business change and...


  • Wellington City, New Zealand Fire and Emergency Full time

    This is an opportunity for a Principal Advisor to contribute to the effective governance and operation of a crown entity in a newly created role. As the Principal Advisor, you will lead governance processes that drive the effective and efficient operations and your expertise will shape strategic decisions and ensure alignment across the organization's...


  • Wellington City, New Zealand New Zealand Government Full time

    Mō te tūnga | About the role The Government Accountability team, in the Government Services Group, is a key conduit between Ministers, HUD, and the public. The team is responsible for Parliamentary Questions, Select Committee Reviews, Weekly Reporting to Ministers, the Annual Report and internal performance reporting for the Ministry. This position will...

  • Senior Advisor

    7 months ago


    Wellington City, New Zealand New Zealand Government Full time

    **Type**: PermanentHours: Full timeLocation: WellingtonBusiness Group: Ministerial ServicesBranch: Enterprise PartnershipsSalary: $81,416 - $109,315 - Senior Advisor role leading the day-to-day management and delivery of all official correspondence requests - Provide strategic advice and support to the General Manager, Ministerial Services, Ministerial...


  • Wellington City, New Zealand New Zealand Government Full time

    1x Permanent, fulltime Senior Advisor Governance & 1x Permanent, fulltime Advisor Governance roles available! - Senior Advisor salary starting from $106,416 to $117,782, depending on experience - Advisor salary starting from $77,886 to $86,082, depending on experience - Roles will be based at National Office, Te Whanganui a Tara/Wellington Mō te tūnga |...


  • Wellington City, New Zealand New Zealand Government Full time

    The secret to our success is our people. While we are ordinary people, we are not all the same. We welcome diversity, in all its forms, in fact we consider it a strength. Join us and work at the heart of national security to protect New Zealand and New Zealanders. We are recruiting for a Senior Vetting Services Advisor. We are looking for a talented and...

  • Senior Advisor

    1 month ago


    Wellington City, New Zealand New Zealand Government Full time

    **Type**: Fixed term (until 30 June 2025) **Hours**: Full time **Location**: Wellington **Business Group**: Ministerial Services **Branch**: Enterprise Partnerships **Salary**: $92,425 - $115,018 - Senior Advisor role supporting the Manager Strategy and Business Support (SBS) to deliver the SBS work programme - Provide strategic advice and technical...

  • Senior Advisor

    1 month ago


    Wellington City, New Zealand Department of Internal Affairs NZ Full time

    **Type**:Fixed term (until 30 June 2025) **Hours**:Full time **Location**:Wellington **Business Group**: Ministerial Services **Branch**:Enterprise Partnerships **Salary**:$92,425 - $115,018 - Senior Advisor role supporting the Manager Strategy and Business Support (SBS) to deliver the SBS work programme - Provide strategic advice and technical leadership to...


  • Wellington, New Zealand This Is An It Support Group Full time

    Ehara taku toa i te toa takitahi, engari he toa takitini. Success is not the work of one, but the work of many. Te Haeata/The Opportunity Are you an experienced senior policy advisor with a proven track record? Do you want to help solve complex problems that impact the lives of New Zealanders?Our Courts and Justice Services Policy Unit has an important and...

  • Senior Hr Advisor

    3 days ago


    Wellington, New Zealand Department Of The Prime Minister And Cabinet, New Zealand Full time

    Fixed Term to June 2025Full time, Wellington based roleKo wai matou | About usThis role will provide Senior HR Advisor services to the Department of the Prime Minister and Cabinet's (DPMC).DPMC has a unique role as the trusted advisor, leader and steward of our system of executive government.DPMC provides high quality, impartial advice and support services...


  • Wellington City, New Zealand New Zealand Government Full time

    Be part of a fast-moving brand-new central agency - Utilise and build your ministerial services knowledge - Support effective government engagement We currently have two vacancies, a permanent role and a 12-month fixed term opportunity, based in central Wellington. Please ensure you inform us which you are interested in by highlighting this on your cover...


  • Auckland City, New Zealand New Zealand Customs Service Full time

    Do you want to play an important role in the protection of New Zealand's borders? - Work with a team that values collaboration and innovation - Be part of a progressive, inclusive and dynamic business - Auckland or Wellington based with options to work flexibly from home. We are looking for a Senior Information Sharing Advisor to join the Customs Legal...


  • Auckland City, New Zealand Automotive Employment NZ Ltd Full time

    **Job reference - 35426** - Luxury franchise, performance vehicles - Experienced Service Advisor with exceptional people and technical skills - Base of $75k with an OTE of $90k, and car **Access 30 years of our client relationships and connections and find your next job. **New Zealand's leaders in motor industry recruitment since 1991.** **About the...


  • Wellington City, New Zealand Ministry for Regulation Full time

    **_Be part of a fast-moving brand-new central agency_**: - **_Utilise and build your ministerial services knowledge _**: - **_Support effective government engagement_** We currently have a permanent and a 12-month fixed term opportunity, based in central Wellington. Please ensure you inform us which you are interested in by highlighting this on your cover...

  • Senior Payroll Advisor

    7 months ago


    Wellington City, New Zealand H2R Consulting Full time

    **Location**: Wellington Type: Contract or Temp Reference: 823457 ** Senior Payroll Advisor ** Hourly rate opportunity / contract or temp H2R Consulting are working with a wellington based organisation to locate a Senior Payroll Advisor. The Payroll advisor will provide Payroll support to our people, including the provision of advice on legislation,...


  • Wellington City, New Zealand New Zealand Government Full time

    Multiple opportunities within our Disability team available now on a fixed term basis - Advisor and Senior Advisor positions available - National Office - Wellington based - Fixed term until April 2026 As part of our new organisational structure, we are looking for an Advisor and a Senior Advisor to provide strategic advice and disability expertise within...