Technical Product Manager

3 weeks ago

Auckland City, New Zealand Youtap Limited Full time

This role is perfect for someone who enjoys working with stakeholders to **translate complex concepts into actionable business solutions** while managing product roadmaps, writing requirements, and delivering high-impact projects.

Youtap is a fast moving New Zealand FinTech firm with clients in New Zealand and worldwide. We are the technology solutions provider behind innovate wallet, loyalty, merchant and banking solutions.

**_ You must be a New Zealand Citizen or have a New Zealand Work Visa to be considered for this role._**

**Key Responsibilities**:

- **Customer Engagement & Business Analysis**- Engage directly with customers to understand their needs.
- Conduct **requirements gathering sessions, workshops, and stakeholder interviews**.
- Define and document business use cases, user stories, and functional requirements.
- Build and maintain strong relationships with key client stakeholders.
- **Product & Project Management**- Collaborate with cross-functional teams, including engineering and sales, to **develop and launch financial and loyalty solutions.**:

- Own and manage **product roadmaps, feature prioritization, and backlog grooming**.
- Work with delivery teams to **ensure successful execution projects**.
- Track and measure solution performance, making continuous improvements.
- Assist support and QA by reproducing reported issues, and conducting investigations and diagnostics to help discover root causes.
- **Documentation & Proposals**- Write detailed **business requirements, technical requirements, and statements of work (SOWs)**.
- Create **customer proposals, RFP responses, and executive presentations**.
- Develop high-quality documentation.

**Requirements**:

- Bachelor's degree in a related field (e.g., Business, Computer Science, Finance, Engineering).
- 5+ years of experience as a product manager or similar role.
- Proven experience in the financial services industry, particularly with digital wallets, loyalty programs, or payment processing.
- Strong understanding of customer retention, loyalty, and rewards program best practices.
- Preference for someone from a software development / technical background
- Experience working with enterprise clients and managing complex projects.
- Advanced knowledge of data analytics, warehousing, and cloud platforms (AWS, Microsoft Azure).
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently and as part of a team.

**Benefits**
- A competitive salary package, commensurate with experience.
- Work with a dynamic and innovative team, contributing to cutting-edge payment and loyalty solutions.

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