Network Engineer

4 weeks ago


Auckland City, New Zealand AA New Zealand Full time

**Purpose of the role and Why this role Exists**

As the Network Engineer, you will provide network expertise and be responsible for maintaining, supporting, upgrading and securing the AA's network and voice infrastructure. Providing level 2 & 3 support for the AA's corporate network (SD WAN, LAN, WLAN), Firewalls, VPNs, cloud connectivity & telephony infrastructure. You will also be engaged in projects requiring network and telephony expertise.

**Key day-to-day responsibilities**
- Provide level 2 & 3 support for the AA's corporate network (SD WAN, LAN, WLAN), Firewalls, VPNs, cloud connectivity & telephony infrastructure
- Supporting helpdesk team - assist the service desk staff with incidents and service requests, and document associated processes and procedures into the knowledge base. Carry out training and coaching with service desk staff as needed
- Asset lifecycle management for Voice and Network devices - play a key part in the lifecycle management of these devices, ensuring they are maintained and supported appropriately
- On call roster (low call volumes, major incidents only) shared amongst all the infrastructure team. Escalation point, triage, and fix or engage SME as needed.
- Work with support partners to deliver projects, upgrades, enhancements & resolve incidents
- Monitoring systems - addressing proactive alerts, tracking capacity, detecting performance issues etc.
- Maintain up to date documentation of systems and networks
- Keep track of technology changes, trends, opportunities to improve systems

**Key skills and experience required**
- CCNA/CCNP (Routing, Switching, VPN)
- 5 years Enterprise/Corporate network support experience (Cisco, Meraki)
- Enterprise Firewall/ Security management experience (Fortinet, Cisco ASA)
- Wi-Fi (Aerohive, Meraki) - 1-2 experience
- Disaster recovery procedures and testing
- 2+ years Cloud Networking Experience (AWS, Azure)
- Information technology relevant qualification
- Working knowledge of VoIP
- Enterprise voice experience desired but not essential (Avaya or Amazon Connect)

**Next steps**

If you are interested then please apply.

To apply, you must hold the right to work in New Zealand or be eligible to obtain it.

Recruitment Agencies please be aware that this role is being managed by the internal Talent team directly. We will reach out to our preferred agency partners should we require support.

LI-AP2


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