Online Fulfilment Managers

4 days ago

Auckland City, New Zealand Kmart Full time

**Brighter Futures Start here**

As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices - it’s the heart of everything we do.

As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

**Join the team**

The Store Fulfilment Manager’s key purpose is to provide an exceptional and seamless experience to our online customers.

Reporting to the Store Manager and based out of select online hub stores across the country, the Store Fulfilment Manager (online) will have the responsibility for leading a team in store, rostered across 24 hours, 7 days per week, to deliver a great customer experience. As such, flexibility will be essential to work across this span of hours on a rostered basis.

Introducing this role across Porirua, St Lukes, Papatoetoe, Hastings, Palmerston North, Bayfair, Albany and Riccarton

**What you’ll be doing**
- Establishing and leading a team with a balanced approach towards the need for speed and efficiency required to provide a great customer experience
- Building partnerships and working collaboratively with stakeholders both internally and externally
- Implementing and leading effective and efficient processes to deliver a great customer experience, whilst remaining focused on continuous improvement
- Holding themselves and their team accountable to each other, identifying risks and hazards through a proactive safety culture
- Developing and delivering multi-mode communications that convey a clear message to all team members across all working hours.
- Fulfilling key operational metrics such as delivery in full, units per hours, productivity, NPS and damages.

**To be successful in this role you’ll have**:

- A solid background in retail management and a strong belief in delivering excellence in customer experience.
- Demonstrated ability to motivate your team, along with a good understanding of e-commerce and online fulfillment practices.
- A strong understanding of safety and store operations
- Flexibility to work a rotating 24/7 roster

**Benefits we’ll offer you**:

- A dynamic learning and support program
- Competitive remuneration
- Flexible working through our Flex Where, Flex When, Flex Well policy
- A discount card for Kmart, Target, Officeworks and Bunnings, plus other benefits
- An inclusive, fun recognition program
- A bonus program (where eligible)
- Development opportunities across Kmart Group (comprised of Kmart, Target and Catch) as well as the broader Wesfarmers Group.
- Wesfarmers Share Plan access (where eligible)

**We’re here to make everyday living brighter**

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. In-store, online, or Click & Collect - getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.

**A place you can belong**

**We are a Circle Back Initiative Employer - we commit to respond to every applicant.

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