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Site IT Support

4 months ago

Te Aroha, New Zealand Silver Fern Farms Full time

Job ID:

- 2659
- |
- Expertise:

- Information Technology
- |
- Location:

- Te Aroha
- |
- Employment Type:

- Permanent
- |
- 06/10/2024, 23:55PM

**Te Tūranga | About the role**:
Additionally, the role will also assist with IT and site projects, some user training along with some scheduled on-call requirements.
- Proactively engage with end users regarding support issues - provide 24/7 remote support on a scheduled basis
- Actively promote and assist in the improvement of IT service delivery and implementation of IT service management best practices

**Ōu Pūkenga | About You**:
This is a customer-centric role which requires someone who is organised, passionate about resolving issues, and is consciously looking for ways to improve the IT services across the sites.
To be successful you will need to be agile and adaptive to respond to the dynamic working environment and develop strong professional relationships at all levels. Key skills required:

- Experienced in providing technical support including desktops, servers, printers, and networking devices
- Excellent interpersonal skills, with a focus on rapport-building, listening, questioning and documentation skills
- Working knowledge of IT diagnostic tools, techniques, and reference materials
- Demonstrate excellent written, oral, and interpersonal communication skills
- Flexible in order to provide support across both sites and on-call as required

**Te Ahurea | Why work at Silver Fern Farms?**

At Silver Fern Farms we’re all about Creating Goodness from the Farms the World Needs. Creating goodness is about taking a broader view of what goodness means and how we can create it and the impact in can have. That Goodness is created through the work of our People, the skill & expertise of our Farmers and our customers around the globe. ‘Goodness’ is also about being good to people and communities, animal welfare, and showing care and respect for the environment.

We offer subsidised health and life insurance, discounted offerings with major retailers, the opportunity to continuously learn and develop and we support a work life balance with our flexible work policy.

**Tono Mai | To Apply**:

- Silver Fern Farms welcomes people from all backgrounds and walks of life. We are proud to have a diverse and inclusive environment and are committed to providing equal opportunities for all team members and applicants. Come and create goodness together with us._