Claims Specialist

7 months ago

Christchurch, New Zealand Aon Corporation Full time

Posting Description:
**Claims Specialist - Christchurch**

Aon exists to shape decisions for the better - to protect and enrich the lives of people in Aotearoa, and around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them clarity and confidence to make better decisions to protect and grow their business.

An opportunity has become available for a Claims Specialist to join our Regional Claims Management team.

This is an office-based position located in our Christchurch branch on Blenheim Road.

**Aon is in the business of better decisions**

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**About the mahi**

The purpose of your role is to liaise with internal and external stakeholders, and seamlessly manage client’s general insurance claims from its initiation through to its resolution.

The key responsibilities of your role include, but are not limited to:

- Providing accurate and timely advice to clients with respect to claim mitigation and claim management.
- Lodging claims in the one client system, utilising claims project and adhering to the claims standard operating procedure, in a timely and effective manner;
- Guide our clients through the claim lifecycle from notification to closure.
- Provide technical broking and general administration support
- Maintain effective stakeholder engagement throughout this time ensuring you demonstrate empathy and understanding.
- Monitor and update claims activity weekly and share updates with customers regularly.
- Record changes or updates from Underwriter platforms and keep Aon systems updated and available for review.
- Build strong relationships with internal and external stakeholders including service providers, brokers and underwriters
- Proactively contribute to own personal development ensuring you are building capability

**What makes working at Aon Aotearoa New Zealand different**
- We’re invested in your career and your development, you’ll be joining an encouraging environment where you’ll be well supported in developing your skills and knowledge
- Your valued contributions will play a key part in the delivery of Claims Management.
- Access to a range of benefits that we hope will make an impact on your life when and where it matters most including subsidised insurance coverage - Life, Income and Trauma, Partially Subsidised Southern Cross Health Insurance, access to extensive Wellbeing programmes, and a reward leave programme

**Skills and experience that will lend to success**
- A demonstrated background within claims management.
- Outstanding time management accuracy and attention to detail
- Excellent written and verbal communication skills
- Relationships-focused, with a passion for providing outstanding client service
- Excellent analytical and problem-solving skills

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
- Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.
- We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
- Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

LI-JP1

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