Operations Specialist

4 weeks ago

Christchurch, New Zealand Marsh Full time

**Operations **Specialist**

**About the Role**

We are looking for an Operations Specialist to provide support to Client Facing Brokers in all aspects of administration and technical support through the accurate, efficient and timely production of policies and related documentation. The role will demonstrate technical proficiency, responsible for completing a defined set of processes and tasks within the end-to-end insurance broking lifecycle, ensuring that processes and tasks assigned to them are completed seamlessly and in line with agreed standards of time to complete, accuracy and productivity.

**What is in it for you?**

Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a fundamental right of every colleague.” We offer following benefits to our employees, so they feel valued each day at work:

- Hybrid working environment
- Medical insurance
- Community support volunteer days
- Marsh’s leading training and development program
- A professional work environment where your career path really matters and is supported by our global organization
- A great team environment with friendly and supportive colleagues

**We will count on you to**:
**Administration and Documentation**

Ensure timely and accurate production/processing of:

- invoices and related policy documentation
- quotation and placing slips
- premium and adjustment calculations
- claims histories
- up to date computer system records
- current and outstanding documentation follow ups
- all other documentation as required

**Report Preparation**

Ensure timely and accurate production/processing of:

- draft policy wordings and endorsements
- draft renewal reports and insurance manuals
- questionnaires to asses coverage needs
- up to date system records
- current and outstanding documentation follow ups
- other documentation as required

**Workflow Management**
- Contribute to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives
- Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.
- Processing of transactions and resolution of escalated matters within SLA

**Customer Awareness**
- Maintain a basic understanding of the core aspects of relevant Insurance and related legislation
- Build and maintain strong working relationships with internal and external stakeholders.
- General servicing skills and etiquette

**Compliance**
- Adhere strictly to the Company's Quality practices and other systems and procedures
- Comply fully with the Company's Errors and Omissions avoidance policy
- Comply with company policy for continuous professional development
- Develop a thorough understanding of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, and other relevant legislation
- Identify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvements

**Other Duties**
- You will be required to pick up other tasks outside your duties as and when required as requested by your manager

**What you need to have**:
**Education**
- University degree, diploma or equivalent work experience desirable

**Experience**
- Graduate or administrator with 1-2 years previous insurance or financial services experience preferred

**Knowledge & Skills**
- Clear and concise oral and written communication skills
- Strong numerical skills
- Excellent organisation skills - able to prioritize work and meet deadlines
- Excellent interpersonal skills - able to work within a team
- Comfortable and experience working with technology (solutions)
- Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel
- Insurance knowledge

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

**About Marsh**:
**Marsh McLennan is committed to embracing a diverse, **inclusive** and flexible work environment. We aim to attract and **retain** the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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