Systems Engineer

3 weeks ago


Wellington City, New Zealand Datacom Full time

Our Purpose
Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

The Nuts and Bolts

Why You Want to Join Us - Our Team and Culture, Benefits, Career Growth and Flexibility
We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally, and in the regions we continue to grow and actively support local workforces and their families and are focused on facilitating an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:

- SALARY - A competitive salary package with annual performance reviews with the goal of taking care of and retaining the best talent.
- BENEFITS - Amazing benefits such as free Healthcare and Life Insurance from leading providers and access to online training portals to help you gain official industry certificates and we even cover the examination costs if you are successful
- DEVELOPMENT - Due to our strong focus and dedication towards employee development, we have the aforementioned in-house training plus our meticulous ‘career framework’, which helps plot a specific route to the next stages of your career.
- OPPORTUNITIES - Having a large scale, globally respected IT organisation on your resume will do wonders for your prospects, and with a 6500 strong workforce, there are many long-term opportunities to progress within. ‘Kick start your career’ is an often-used phrase but for a career in I.T., with regards to Datacom it really does apply
- FLEXIBILITY - A supportive and flexible working environment in up-to-date modern workplaces with a 37.5 hour working week and scope for remote or hybrid working.

About the Role
We are seeking an experienced Systems Engineer to join our team onsite with one of our customers in Wellington. This is a blended role, providing traditional BAU support, primarily across the Microsoft technology stack (Windows Server, Azure, M365) whilst also working out of a project backlog when capacity allows.

The key focus of the team is stability and availability of the client’s IT environment to ensure all compute infrastructure services are available to the client business needs. To achieve this, we require people with technical excellence, issue ownership and the delivery of professional, consistent, and quality service to our clients.

What You’ll Do

**At the moment, as a Systems Engineer you will be focused on**:

- Ensure consistency in delivery of service to our clients (as defined within SLAs)
- Maintain the documented architectural standards for clients
- Escalation point for client related queries, incidents, or problems
- Implementation of change requests
- QA’s daily / weekly / monthly checks and inputs to service reporting
- Ownership of client specific operational processes and standards
- Identify process improvement opportunities
- Set and maintain operational standards for nominated technologies
- Liaise with vendors or Datacom Vendor relationship managers to ensure support and escalation procedures are in place
- Provide after-hours support on a roster basis.
- Work together with other team members to achieve common objectives.

What You’ll Bring
For this role, you'll need at least a years' experience in a Level 3 / systems engineering role. Ideally, you'll have Microsoft MCSE certification or equivalent work experience.

**We are looking for the following technical skills/experience**:

- Virtualisation technologies.
- Microsoft messaging systems
- Azure and Microsoft 365
- Enterprise Antivirus products e.g. Symantec, MS Defender
- Systems monitoring tools
- Hardware and Storage
- PowerShell scripting

**It would be desirable if you had experience with**:

- VMWare VSphere Servers
- Citrix
- Desktop virtualisation
- DevOps
- Ansible
- Kubernetes/Docker
- Source Control, ie. Github


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