Credit Collections Officer

2 weeks ago


Auckland City, New Zealand Marsh Full time

Join a global company and world leader in Financial Services where we put the member at the center of everything we do. An exciting opportunity has become available for **Credit Collections Officer **to join our **Marsh - Auckland team**.

**Job Profile Description & Responsibilities**:
We have an exciting opportunity for a Collections Officer in our Credit Control Team. Working in a close-knit, motivated team, you will be reporting to the Fiduciary Operations Manager and be responsible for maintaining debtors within limits of the Company’s Trading Terms policy ensuring protection of the Company’s investments, maximising cash flow, minimising losses and improving recoveries of New Zealand debtors and improve collections in the Pacific Credit Control Team.

This will involve managing debtor accounts including collections, investigation, organising cash allocations, sending client invoices and statements, basic reconciliations, reporting and management of any minor disputes that might arise.
- Proactive and reactive diplomatic communication with customers and internal stakeholders in achieving the desired results.
- Proactively develop and maintain relationships with Internal and External customers and key stakeholders to support improved cash collections.
- Producing accurate, timely reports to monitor accounts and report distribution to internal stakeholders.
- Investigation and management of any disputes ensuring regular follow up or escalation as appropriate with internal stakeholders.
- Review and report results against set and agreed KPIs with Manager on a regular basis, discussing and recording targets to actual performance.
- Reduction of aged debt to minimise Potential Bad Debt exposure.
- Maintaining and reducing DRO.

**What would make you stand out?**
- Strong administrative, procedural and organisational skills.
- 2+ years’ experience with debtor’s management and analysis.
- Ability to deal with difficult customers and build relationships at all levels.
- High level problem-solving & strong negotiation skills.
- Results-driven and ability to work to deadlines.
- Continuous improvement focus.
- Desire to work in a team oriented environment.

**About Marsh**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.



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