Customer Service Representative

2 weeks ago


Rotorua, New Zealand Buton Construction Full time

We are passionate about our services and products, and strive to be the best place to work in New Zealand. We are looking for talented and passionate individuals to join our business and be part of our success.

**What are we looking for**:
Excellent telephone manner
Strong communication skills, both written and oral
Demonstrated ability to display tact, diplomacy and confidentiality
Experience with administrative processing ideally within a corporate environment
Time management skills, working well to deadlines with mínimal supervision
An eye for detail, excellent listening and problem-solving skills
A team player who has a positive attitude towards change and being flexible
Works well under pressure and possesses initiative to take on challenges

**Your responsibilities**:
Provide customer focused and productive solutions for existing and new clients.
Handle queries from existing customers and partners.
Effectively handle and action any customer complaints.
Provide excellent customer service by identifying and resolving any quoting, processing or client related issues
Proactively assessing customer needs and finding the best solution for them.
Being a supportive, collaborative and actively involved team player.
Looking to contribute ideas and initiatives to continually improve our customer experience.

**Benefits**:
Forge a long-term career with progression opportunities.
Security and work-life balance.
Competitive remuneration package and benefits to support your health and wellbeing.

**Job Types**: Full-time, Permanent, Temp to perm, Apprenticeship / Traineeship

**Benefits**:

- Employee mentoring program
- Work from home
Schedule:

- Flexible hours
- Monday to Friday
Supplementary Pay:

- Overtime pay
- Performance bonus



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