Customer Service Specialist

2 weeks ago

Hamilton, New Zealand Mercury Full time

Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today

Mercury is a bold future focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose which pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

**The Opportunity**:
Due to internal promotions we are looking for Customer Service Specialists to work with our awesome team and customer base. The Service Hub is the ideal place to start your career in Mercury as it gives you exposure to learn about the various facets of the business

What you will be doing:

- Work in our contact centre to assist with a variety of enquiries such as helping customers understand their bills, moving services, reporting faults and everything in between.
- Investigate queries with other departments to ensure a wonderful resolution for our customers.
- Keeping up to date with product and company knowledge, and other duties as assigned.

**We are looking for**:

- Experience in a customer service environment, whether that's retail, reception, contact centres, or hospitality.
- The ability to look at the big picture and use creative problem solving.
- Intermediate computer skills, and the ability to learn new programs and databases, and move fluidly between them.
- Comfortable working to a schedule.
- A strong communicator with the ability to bounce back from challenging conversations.
- A friendly and professional attitude is a must

**Need to know**:

- Your shifts will be rostered between the hours of Mon - Fri 7.30am - 7:30pm, and Sat - Sun 8.00am - 8.30pm.
- You will need to be available to work from one of our swish new offices located in either Tauranga or Hamilton.
- Your induction will consist of a 5-week training period with your new whānau, which will give you the opportunity to learn about all of our great products, and listen to some of our established agents kōrero with our customers, before you take your own first calls supported by your trainers and mentors.
- You will have the opportunity to work some days from home & the office once you are established in the role (we require you to be full time in the office for at least the first 3 months). This will begin on a trial basis.
- The start date for this role is the **22nd July 2024.**

**Mercury Offers (full benefits are listed on our Career Page)**:

- Additional 5 days leave per annum (MyDays)
- $400 one off tax-free payment towards setting up your home office
- A diverse workplace where your unique abilities and talents will be recognised and encouraged
- Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
- The opportunities, career paths and facilities associated with working for one of New Zealand's multi utility providers
- Discounted health insurance and free life and income insurance
- Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
- Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

A full position description is available below.

**Job Details**:

- Reference #
34961- Posted
24 May 2024- Closing
21 Jun 2024 17:00- Location(s)
Hamilton, Tauranga- Expertise
Contact Centre, Customer Experience, Customer Service- Job level(s)
Entry, Experienced- Work type(s)
Permanent full time

  • Customer Service Representative

    2 weeks ago

    Hamilton, Waikato, New Zealand Service Foods Full time

    Being part of Service Foods makes you part of a dynamic, fast-growing company. We offer a competitive pay package, ongoing training and development opportunities, career progression support, discounted staff purchase scheme, work-life balance etc.We are looking for a Customer Service Representative to join our newly set up Produce operations in Hamilton....

  • Customer Service Specialist

    2 weeks ago

    Hamilton, New Zealand Alpha Recruitment NZ Full time

    **Position** **Customer Service Specialist** **Division** Asset Recruitment**Job Type** Permanent**Location** Hamilton**Ref#** ST34068**Posted** 22 April 2024**Close off** 2 June 2024**About the company** Rose Optometry is an independent practice which has been operating for 53 years and is a recognised leader in the optical industry. At the...

  • Customer Service Representative

    2 weeks ago

    Hamilton, New Zealand Service Foods Full time

    Being part of Service Foods makes you part of a dynamic, fast-growing company. We offer a competitive pay package, ongoing training and development opportunities, career progression support, discounted staff purchase scheme, work-life balance etc. **We are looking for a Customer Service Representative to join our newly set up Produce operations in...

  • Customer Service Specialist

    4 weeks ago

    Hamilton, New Zealand Waikato Regional Council Full time

    **Mō te tūranga | About the role** Our main responsibilities are triaging and responding to customer enquiries, including but not limited to: - Due diligence and land sale requests in relation to the Resource Management Act - Public Transport enquiries - Incident management and emergency response - Pest plants and animals - Council meetings - Civil...

  • Customer Service Specialist

    4 weeks ago

    Hamilton, New Zealand Waikato Regional Council Full time

    **Mō te tūranga | About the role** Our main responsibilities are triaging and responding to customer enquiries, including but not limited to: - Due diligence and land sale requests in relation to the Resource Management Act - Public Transport enquiries - Incident management and emergency response - Pest plants and animals - Council meetings - Civil...

  • Customer Service Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the roleOur main responsibilities are triaging and responding to customer enquiries, including but not limited to:Due diligence and land sale requests in relation to the Resource Management Act Public Transport enquiries Incident management and emergency response Pest plants and animals Council meetings Civil defence support River and...

  • Customer Service Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand Mercury Full time

    Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamataTaking care of tomorrow:connecting people and place todayMercury is a bold future focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose...

  • Customer Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand ASB Bank Full time

    Customer Specialist - Pukekohe (8 months fixed term)***: ASB Advice Centres (Branch Banking)Customer Specialist:- Fixed Term (8 months)Nau mai ki ASBHere at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and...

  • Customer Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand Manukau Full time

    ASB Advice Centres (Branch Banking)Customer Specialist:- Fixed Term (8 months)Nau mai ki ASBHere at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te tūranga | The...

  • Customer Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand ASB Bank Full time

    Customer Specialist - Pukekohe***: ASB Advice Centres (Branch Banking)Customer Specialist Permanent Full TimeHere at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te...

  • Customer Service Specialist Torpedo7

    4 weeks ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description Torpedo7 is has been part of The Warehouse Group family since 2013, we are rapidly growing and now how 23 stores nationwide, as well as our online retail site! We believe that New Zealand is the most epic adventure playground in the world, and we're always on the hunt for new ways to get our customers outdoors. Keeping our customers...

  • Customer Service Specialist Torpedo7

    2 weeks ago

    Hamilton, Waikato, New Zealand The Warehouse Group Full time

    Company DescriptionTorpedo7 is has been part of The Warehouse Group family since 2013, we are rapidly growing and now how 23 stores nationwide, as well as our online retail siteWe believe that New Zealand is the most epic adventure playground in the world, and we're always on the hunt for new ways to get our customers outdoors. Keeping our customers 'out...

  • Mobile Driver Customer Services

    2 weeks ago

    Hamilton, Waikato, New Zealand NZ Blood Service (NZBS) Full time

    A role with a difference Hamilton Full Time, PermanentAre you an experienced Driver (Class 2 licence) with excellent customer service skills looking for a role with a difference?We currently have this unique opportunity for youWorking as part of our blood collections team, you are responsible for the safe transportation of staff and blood products to and...

  • Customer Specialist

    4 weeks ago

    Hamilton, New Zealand Manukau Full time

    **ASB Advice Centres (Branch Banking)** **Customer Specialist** **Permanent Full Time** Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers. **Te tūranga | The...

  • Customer Resolutions Specialist

    3 weeks ago

    Hamilton, New Zealand Rabobank Full time

    **Job Overview & Purpose**: The purpose of the Customer Resolutions Specialist is to assist the Customer Resolutions Manager in fulfilling the following responsibilities across all business units in New Zealand: - End-to-end management of Customer Complaints (From the point the complaint is raised through to resolution) - the thematic review of customer...

  • Customer Service Specialist

    1 week ago

    Hamilton, New Zealand Asset Recruitment Full time

    **About the company** Rose Optometry is an independent practice which has been operating for 53 years and is a recognised leader in the optical industry. At the forefront of advancements offering the latest in visual correction and eye care, this role offers a unique environment that is so much more than your conventional Optometry practice. With people at...

  • Customer Service Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand Asset Recruitment Full time

    About the companyRose Optometry is an independent practice which has been operating for 53 years and is a recognised leader in the optical industry. At the forefront of advancements offering the latest in visual correction and eye care, this role offers a unique environment that is so much more than your conventional Optometry practice. With people at the...

  • Mobile Driver Customer Services

    4 weeks ago

    Hamilton, New Zealand NZ Blood Service (NZBS) Full time

    A role with a difference - Hamilton - Full Time, Permanent **Are you an experienced Driver (Class 2 licence) with excellent customer service skills looking for a role with a difference?** **We currently have this unique opportunity for you!** Working as part of our blood collections team, you are responsible for the safe transportation of staff and blood...

  • Customer Experience Specialist

    1 week ago

    Hamilton, New Zealand Remarkable People Full time

    Are you passionate about delivering exceptional customer service and building strong relationships? Do you thrive in a fast-paced environment where you can make a real impact? If so, we have an exciting opportunity for you!   Position: Customer Experience Specialist Location: Hamilton, New Zealand Reports to: Customer Experience Manager Full-time 6 months...

  • Customer Service Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the roleOur main responsibilities are triaging and responding to customer enquiries, including but not limited to:Due diligence and land sale requests in relation to the Resource Management Act Public Transport enquiries Incident management and emergency response Pest plants and animals Council meetings Civil defence support River and...