Client Information and Technical Officer

3 months ago


Lower Hutt, New Zealand Overcomer Consultancy and Outsourcing Ltd Full time

Job Title: Client Information and Technical Officer

Location: Lower Hutt, Wellington New Zealand

Fulltime

Minimum - Maximum Pay ($26-32/hour)

Company Overview:
**Overcomer Consultancy and Outsourcing Ltd** is a premier provider of outsourcing solutions, specializing in supplying skilled personnel for building and construction projects across New Zealand. As an accredited employer, we are committed to delivering exceptional technical expertise and outstanding customer service to our clients. We are currently seeking a talented individual to join our team as a.

As a Client Information and Technical Officer at Overcomer Consultancy and Outsourcing you will play a pivotal role in delivering top-notch customer service to our clients in the building industry. You will be responsible for handling inquiries, resolving issues, and ensuring client satisfaction. Additionally, you will provide support to our client-facing teams by managing client communications and maintaining positive relationships.

**Key Responsibilities**:
Resolve client issues and complaints promptly and effectively, ensuring a high level of customer satisfaction.

Coordinate with internal teams to address client needs and ensure timely resolution of issues.

Maintain accurate records of client interactions and transactions in our CRM system.

Proactively identify opportunities to improve the customer experience and implement solutions.

Stay updated on company products, services, and industry trends to provide informed assistance to clients.

Build and maintain positive relationships with clients to foster long-term partnerships.

Navigate and operate various software platforms with confidence.

Identify and resolve IT systems and software issues.

**Qualifications**:
Previous experience in customer service or a related field is preferred.

Excellent communication skills, both verbal and written.

Strong problem-solving skills with the ability to think quickly and creatively.

Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.

Proficiency in CRM systems and Microsoft Office Suite.

Positive attitude and a passion for delivering exceptional customer service.

Technical Support experience.

This is a permanent full-time position with 40 hours per week that can be adjusted to suit your schedule. The hours are adaptable and can be set up to suit.

**Job Types**: Full-time, Part-time

**Salary**: $26.00 - $32.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Professional development assistance
- Relocation assistance
- Visa sponsorship
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus
- Overtime pay



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