Napa Trade Specialist East Tamaki

5 months ago

Auckland City, New Zealand GPC Asia Pacific Full time

**NAPA East Tamaki**:

- ** Monday to Friday 8am to 5pm + rostered Saturday**:

- ** Competitive remuneration for automotive trade experience**:

- ** Help us launch our new brand NAPA**

**About Us**

It's an exciting time at Autostop as we build on our strategic plan to launch the **NAPA** business in NZ. We are backed by GPC Asia Pacific. GPC Asia Pacific’s automotive trade and specialist businesses have been serving customers for up to 90 years. To meet the growing requirements of our customers these businesses will form NAPA. Collectively, this positions us to continue to provide the first choice for automotive and specialist parts, accessories and solutions to our customers.

**About the Role**

As an Automotive Parts Specialist, you will be the first point of contact with our customers, consulting and offering technical advice on our range. Your key focus will be to ensure customer satisfaction, while building strong relationships and maximising sales opportunities. Duties include:

- Providing professional and accurate advice on parts queries and interpreting the customers’ requirements
- Provide technical support to ensure the rights parts are received by our customers
- Upselling on associated parts and informing customers of relevant promotions
- Processing parts orders and dispatching in a timely manner
- Developing and maintaining customer relationships through excellent customer service
- Provide support with stock control and inventory

**Skills & Experience**

We are looking for experienced Automotive Parts Specialists in order to understand our various products and be able to tailor a solution to suit each customer’s unique needs. We are looking for:

- Proven experience in the automotive industry as a Parts Specialist or Mechanic
- Strong communication and relationship building skills
- Proactive and driven team player, who can also work independently in a fast paced environment
- Enjoys collaborating with other areas of the business, with the aim of improving customer experience
- Natural problem solver who is solutions focussed

**NAPA** will transform the offer to our customers, as well as our employees - Just imagine where the road could take you. Send your CV to our Careers Team by clicking APPLY.

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