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Resident Experience Coordinator/activity

2 months ago

Wanganui, New Zealand Ryman Healthcare Full time

**Are you a caring, tech-savvy person who loves to plan events and activities? Come and lead our Resident Experience Team and delight our residents**
- Think outside the box to plan and deliver bespoke activities and events
- Be a part of enhancing our residents' social, emotional and physical wellbeing
- Competitive hourly pay rate and great work-life balance

**About the Role**

Delighting our residents has always been Ryman's point of difference and our Resident Experience team is responsible for making this happen

We have an exciting opportunity to join our team as a Resident Experience Coordinator and Activity & Lifestyle Coordinator. This brand new role is responsible for delivering an enhanced resident experience for independent residents through technology and a resident-centred activities and lifestyle programme.
- The position is full-time working Tuesday to Saturday detailed below:_
- Tuesday, 1030 - 1600 (Activity & Lifestyle Coordinator)
- Wednesday, 1030 - 1600 (Activity & Lifestyle Coordinator)
- Wednesday, 1600 - 1700 (Resident Experience Coordinator)
- Thursday, 1200 - 1730 (Resident Experience Coordinator)
- Friday, 1200 - 1730 (Resident Experience Coordinator)
- Saturday, 1200 - 1730 (Resident Experience Coordinator)

**Activity & Lifestyle Coordinator**
- In this role you will:_
- Plan and implement a programme of recreational, diversional, social and craft activities for our independent apartment residents
- Promote happiness, wellbeing and strong relationships to build a high quality of life for our residents
- Work closely with, and support your colleagues
- Being actively involved in organising and running special events for the village and residents as required

**Resident Experience Coordinator**
- In this role you will:_
- Lead the village resident experience team to develop, coordinate, and deliver a bespoke, fun, and engaging activities and lifestyle programme tailored to your residents' specific interests
- Drive engagement in the use of the resident app and virtual events, and other available technologies by supporting residents with one-on-one support and technology workshops
- Be responsible for ensuring the activities calendar and village updates are kept up to date keeping your residents engaged with the app
- Facilitate focus groups to understand your residents' ideas and interests for the ongoing development of the village activities and lifestyle programme
- Be the village champion leading village participation in intervillage wellness and engagement projects
- Organise group excursions for the enhanced activities programme, giving residents opportunities to try new and exciting things
- Build positive relationships with residents, external providers, and community groups to ensure the successful running of the programme

**About You**
- To thrive in our supportive and caring environment you will have:_
- Strong empathy and patience with elderly residents
- Outstanding communication skills
- Ability to think outside the square and manage the organisation of events
- Technology savvy and ability to quickly pick up new systems
- Willing to gain an LCQ Certificate (Licence Controller Qualification) and a General Managers Certificate
- A reliable, friendly, and professional manner

**Benefits of working at a Ryman Village**
- Fun, friendly and supportive team environment
- Certainty of hours through fixed rosters
- Work in a beautiful, resort-style village
- Opportunities for professional development and career progression
- Ryman Team Benefits Card with discounts from a range of suppliers and retailers

**If you are interested in working for a company with a clear purpose that are committed to safety, kindness and developing our people we would love to hear from you**
- Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._