Non-emergency Communicator Trainee

3 days ago

Upper Hutt, New Zealand New Zealand Government Full time

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Communicators, the first line of New Zealand Police - better work stories.
- Based in Paraparaumu, Kapiti Coast
- Training salary: $57,083, increasing to $64,652 pro rata after training (fourteen weeks)
- Permanent, Part time
- No qualifications necessary, full training given.
- Attractive shift work incentive.
- Multiple start dates throughout the year with multiple positions available
Could you be the voice of reassurance? A calm collected response at the end of the phone. If so, we want you to join our friendly, fast-paced team

Our busy call centre is the front line of our response to members of the public. You will receive calls regarding, burglaries, scams, vandalism, people in distress and more. No two days will be the same.

Becoming a communicator is the start of an exciting and rewarding role with a strong career path. You will be a key member of the New Zealand Police team, you will be the voice of reassurance.

To hear more about the role from some of our communicators, please check out the video below:
About the role

As the first point of contact answering inbound enquiries from the public in time of need you will be fully trained to alleviate a caller’s panic and stress, accurately identify the needs of your caller and ensure the appropriate Police response.

While this role is meaningful and rewarding it’s also part of a highly supportive and diverse team. NZ Police are committed to the development and growth of our people, with pathways to progress within the team and into many other roles in Police. Experience as a Police Communicator helps build a strong foundation for those aspiring to become a Police Officer.

With the part time role, we are looking for people to cover a variety of shifts. The shifts will be negotiated at the time of hire. Some of the criteria includes:

- Average weekly hours: 20 hours to 30 hours per week
- Shift lengths between 5 to 10 hours
- Mixture of both weekday and weekend shifts
- Start time window from 9.00am weekdays, 10.00am weekends
- You will also be rostered on during Public Holidays, as well as weekends.

Additional compensation of 15% of salary for hours worked after 6pm and before 6am. The Kapiti location also has free onsite parking.

**Communicators need to**:

- Communicate effectively by listening, showing appropriate empathy, and adapting your communication style to the situation
- Handle stressful and emotionally difficult situations with composure and a sensitive approach
- Listen to what people need, analyse information, act and achieve results through appropriate decision making and persistence
- Use a of variety software and equipment quickly to accurately complete tasks under time pressure
- Learn quickly and develop their capability whilst embracing feedback

You will be making our communities be and feel safer by being the voice of reassurance and working in a tight knit culture of support, where people care and work together to get the best outcomes.

Communicators, the first line of New Zealand police. Our voice of reassurance to the community in times of need. Gain new skills in a challenging role with real career progression opportunities while making a positive difference to New Zealanders. No two calls are the same - better work stories.

What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business - Core Competencies” and the appropriate role level, i.e. Individual Contributor.

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time.

About us

Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

How to apply

  • Communicator - Trainee

    1 week ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets that...

  • 111 Police Emergency Call Centre Communicator

    2 weeks ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • 111 Police Emergency Call Centre Communicator

    2 weeks ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • 111 Police Emergency Call Centre Communicator

    2 weeks ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Transmission Line Mechanic Trainee

    2 weeks ago

    Upper Hutt, New Zealand Ventia Pty Limited Full time

    Transmission Line Mechanic Trainee **Date**:14 Jan 2025 **Location**:Upper Hutt, WGN, NZ, 5018 **Company**:Ventia **WHAT'S IN IT FOR YOU** - Get a great career underway whilst training towards a trade qualification - Earn while you learn - Hands-on job where no 2 days are the same! - We invite hardworking, well-rounded, and motivated individuals to start...

  • Police Communicator

    3 weeks ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Police Communicator

    2 weeks ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Police Communicator

    1 week ago

    Hutt Valley, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Transmission Line Mechanic Trainee

    2 weeks ago

    Lower Hutt, New Zealand Ventia Full time

    **WHAT'S IN IT FOR YOU** - Get a great career underway whilst training towards a trade qualification - Earn while you learn - Hands-on job where no 2 days are the same! We invite hardworking, well-rounded, and motivated individuals to start a career within the Transmission Lines industry by joining our team in Wellington as a Trainee Linesperson. **ABOUT...

  • Nurse Practitioner- Emergency Department

    3 weeks ago

    Hutt Valley, New Zealand Health New Zealand - Te Whatu Ora Full time

    **_Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District_** **Location**: Lower Hutt Hospital **Service**:Emergency Department **Contract**: Permanent / Part time 0.8 FTE **Salary**: $136,815 - $162,802 (pending experience, based off the NZNO MECA Grade 6 NP) _pro rata for part time._ **Kōrero mō te tūranga - About the role** The...

  • Trainee Meat Inspectors

    1 day ago

    Lower Hutt, Wellington, New Zealand AsureQuality Full time

    Company DescriptionAbout UsEveryday our experienced team of 1800+ people work alongside farmers, producers, and others throughout the food supply chain to help them uphold what Aotearoa stands for in food - a higher standard of quality and safety.We are passionate about our shared role as Kaitiaki Kai, guardians of food, and have a deep responsibility to do...

  • Nurse Practitioner

    4 weeks ago

    Hutt Valley, New Zealand Health New Zealand - Te Whatu Ora Full time

    **Location**: Hutt Hospital Emergency Department **Contract**: Permanent Part time 0.8 FTE **Salary**:As per the NZNO HNZ Collective Agreement Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we - re building a health system...

  • Trainee Nuclear Medicine Technologist

    1 week ago

    Hutt Valley, New Zealand New Zealand Government Full time

    Nau mai, haere mai ki Ūpoko ki te uru hauora. **Location**: Wellington Regional Hospital **Service**: Radiology Services **Contract**: Fixed Term Full Time **Salary**: As per MECA Kōrero mō te tūranga ' About the role Nuclear Medicine is a core imaging modality within Radiology at Wellington Hospital. We perform approximately 2500 procedures...

  • Senior Partnerships Advisor

    7 days ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Partnerships Manager

    7 days ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Trainee Sterile Sciences Technician

    1 week ago

    Lower Hutt, New Zealand New Zealand Government Full time

    Nau mai, haere mai ki Te Whatu Ora ' Capital, Coast & Hutt Valley District **Location**: Hutt Hospital **Service**: Sterile Sciences Department **Contract**: PSA Allied Health Scientific and Technical **Salary**: $52,260.00 - $61,823.00 (qualification dependant) Kōrero mō te tūranga ' About the role The sterile sciences department at Hutt Hospital are...

  • Data Interception Investigator

    2 weeks ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Arms Administrator

    7 days ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Arms Administrator

    1 week ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Senior Policy Advisor Ii

    1 week ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...