Strategy & Planning Specialist

6 months ago

Auckland City, New Zealand Mercury Full time

Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today.

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose which pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

Our adaptive culture and growth mindset enables us to use our skills, knowledge and experience interchangeably across different roles in the organisation, going where the work is and doing what matters most. We encourage curiosity, experimentation, learning and self-awareness and provide the freedom to learn and opportunities to grow and develop.

**Our Opportunity**:
In this newly created role, you will report to the Customer Strategy and Planning Manager (Markets) and be part of their lead team of six. Your role supports Customer Strategy Design and management of Customer technology budget and forecasting. This is an exciting time to join Mercury as we continually evolve and adapt. You will get to work across all of our Customer business unit to develop an intimate understanding of the whole Customer business while also having the opportunity to participate in customer strategy planning and delivery process and understand how we optimise our spend. This is a great development opportunity and pathway into senior leadership roles.

This role can be based in either Auckland or Tauranga. We offer a hybrid flexible working environment where you will have the opportunity to work from home but also still understand the importance and benefits of being in the office to collaborate and share knowledge.

**Key responsibilities include**:

- Orchestration and facilitation of the Customer Strategy creation, aligning strategic planning and process with execution and delivery.
- Critical evaluation and ownership of technology budget and forecast to optimise spend in alignment with Customer Strategy and Technology Roadmap.
- Ongoing evaluation of execution activity against Customer Strategy and Markets specific outcomes, making recommendations for sequencing and future considerations to unlock most value.
- Support in the development and implementation of the Customer Strategy.

**We are looking for**:

- Strong experience in a similar role (including strategy or technology) within a large company where you have been exposed to a variety of different and complex systems and requires strong strategic and analytical experience
- A tertiary qualification in business, finance, technology or similar related fields. Having a master's degree, such as an MBA would demonstrate broader knowledge and credibility.
- Extensive experience in the business world, with a deep understanding of business processes, decisions and goal-setting.
- Natural ability to question and be curious to understand how things work. You're the type of person to who knows to ask the right questions to ensure that we are thinking about things in the right way and ready to challenge the status quo
- Strong ability to develop relationships and manage key stakeholders
- Relationship building - strong ability to influence and develop relationships and create alignment across the organisation
- Personal resilience - displaying self-awareness, self-regulation and self-compassion, understanding own values and purpose, persistent in the face of adversity

**Mercury offers (full benefits are listed on our Career Page)**:

- Additional 5 days leave per annum (MyDays)
- $400 one off tax-free payment towards setting up your home office
- A diverse workplace where your unique abilities and talents will be recognised and encouraged
- Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
- The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers
- Flexible working policy - The autonomy and trust to work flexibly from our purpose-built premises and from home, recognising the value of this flexibility in the modern world
- Discounted health insurance and free life and income insurance
- Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
- Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

**Interview Questions**:
To help you be your best in our interviews, below are some key questions we intend to ask. Additional questions will be asked based on the requirements of the role:

- Give us an example of a situation in which you received feedback or criticism from stakeholders that was different from what you had hoped for.
- Give us an example when you brought a change to team/teams or part of the organisation that resulted in improved performance.
- Can y

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