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Bank Manager

2 months ago

Manukau City, New Zealand Westpac New Zealand Full time

Bank Manager (Operations and Customer Service), Manukau branch
- Westpac Manukau City Mall
- Full time, Permanent

Mō te Tūranga - About the role

Reporting to the Bank Manager, the Bank Manager (Operations and Customer Service) is accountable for the development, leadership, and performance of the Customer Service team in our Manukau branch. In this role you will also be responsible for improving branch efficiencies and ensuring the branch staff understand and adhere to banking policies and processes. You will lead and motivate your team to achieve greatness by impressing our valuable customers with a memorable customer experience each and every time.

Ngā mea kia whai angitū ahau? - What do I need to be successful?

Most importantly, you will know and care about your customers and they will believe in you and your team, recognising Westpac as local heroes. In addition to this you will have:

- Proven experience in a leadership or mentoring capacity
- Previous experience in a banking environment, with lending experience is essential
- The ability to drive a high-performing culture to achieve great business and customer outcomes
- Previous experience in coaching, training, and motivating others to deliver a best customer experience on both advice and outcomes
- Knowledge of operational day to day running of a branch
- Strong understanding of consumer credit and lending principles
- Ability to build strong rapport and long-lasting relationships
- A genuine desire to help individuals achieve their goals.

Westpac Hei Wāhi Mahi - Working at Westpac

At Westpac, our mission is to have New Zealand’s best professionals, to be recognised as a place where talent is developed to its fullest potential and where aspiring and current employees see Westpac as one of THE places to work. Along with this, we offer a range of benefits including:

- 4 weeks standard holiday + 5 additional days of wellbeing leave
- Purchased leave options up to 4 weeks per year
- Banking benefits and insurance discounts
- Career growth - we promote internal capability; we have programmes that recognise star performers
- Market leading superannuation and KiwiSaver options
- Environmental and community care programmes
- Generous parental leave - and top up government paid parental leave
- School holiday subsidy - help you balance work and family during school holidays

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac - it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:
14 March 2024