Airport Shift Leader

1 week ago

Christchurch, New Zealand Travelex Full time

Role purpose To Manage ‘Travelex Retail’, ‘B2B Partner Retail’ and online fulfilment propositions, covering all retail stores and onsite ATMs within the Airport. You will be responsible for supporting the coaching of all Store Leaders and Sales Consultants to achieve revenue and profitability targets. The role will be driving sales and customer service across all areas.

Key

accountabilities - Support Teams to drive walk up sales and ATM revenues - Work with all leaders to improve Customer Service levels at stores - Support with people management including coaching, full performance-based rostering, annual leave management, retention, recruitment and performance management - Support with product launches and promotions - Manage inventory and margins across the Airport - Execute operations in line with standard operating procedures and coach staff on operating disciplines - adhere to Company and location policy and procedures, including ATMs, Audit, Risk, Health & Safety, Security and Retail requirements - Support communication for all site staff and management - Support the Management of local relationships (landlords, airports etc) - day to day operational account management - Undertake Company training within required timescales & of the entire Team - Share best and implement good practice within the Airport - Support and imbed any other related activities as required by the business

Key interface/

relationships
- External stakeholders: customers, unions, partners, 3rd parties (e.g. CMS) - Finance: reports, budgeting, business case support - HR: recruitment, learning and development, performance management - Business Development: tenders, new store sites, contract and lease negotiation - Marketing: in store POS, promotions / campaigns, customer collateral - Pricing: pricing strategies, analysis of rates, margin reports, currency trends - Product & Marketing: competitor analysis, training, product upgrades - IT: support, hardware and software, rate board
- Retail management: budgeting, strategy and planning - Facilities: store builds and network planning - Online: order fulfilment - Compliance, Operations, Rigour Risk: ensure trading within policy & as per regulatory licence(s)

Role-specific

experience and

skills
- Ability to engage and present persuasively at Senior Management level - Commercial acumen - Highly analytical - Works to coach individuals to improve performance - Experience of working effectively in a matrix structure - Strong written and verbal communication

General

experience and

personal

qualities

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