IT Hardware Technician

Technova Ltd are looking for an experienced IT Hardware Technician to join our team. The role involves diagnosing, repairing, and servicing mobile phones and laptops.

Your expertise in handling various hardware and software issues will ensure that our clients' devices are restored to optimal functionality.

**Responsibilities will include**:
**Device Diagnosis**: Conduct thorough and accurate assessments of mobile

phones and laptops to identify the root cause of issues reported by customers.

**Repair and Maintenance**: Perform skilled repairs and maintenance tasks,

including but not limited to screen replacements, battery replacements, software updates, and hardware upgrades.

**Troubleshooting**: Effectively troubleshoot complex technical problems, both hardware and software-related, to determine the best course of action for repair.

**Quality Control**: Ensure all repairs are completed to the highest standards, meeting quality assurance guidelines set by the company.

**Customer Interaction**: Communicate professionally and courteously with

customers, providing them with regular updates on the repair process and addressing any questions or concerns.

**Parts and Inventory Management**: Maintain accurate records of parts used for repairs, and keep track of inventory levels to ensure an adequate supply of essential components.

**Stay Updated**: Keep up-to-date with the latest technological advancements, software updates, and repair techniques in the mobile phone and laptop industry.

**Health and Safety**: Adhere to safety protocols and guidelines when handling delicate electronic components, ensuring a safe working environment for yourself and colleagues.

**Qualification/ Experience Requirements**:
Diploma or above in IT or computing or electronics.

At least 2 years experience in diagnosing and repairing computers and laptops, with a strong understanding of hardware and software troubleshooting.

Soldering components and motherboard diagnosis preferred

Microsoft and Apple certification would be an advantage

**To be successful in this role, you will need**:
**Communication Skills**: Excellent communication and customer service skills to interact with clients effectively and provide clear explanations of repair processes.

**Attention to Detail**: Meticulous attention to detail when performing repairs and conducting diagnostics to ensure accurate results.

**Problem-Solving Abilities**: Demonstrated ability to identify and resolve technical issues efficiently and effectively.

**Adaptability**: Ability to adapt to different device models and brands, as well as keep pace with changing technologies.

**Time Management**: Efficiently manage repair queues and meet repair deadlines while maintaining high-quality standards.

**Team Player**: Collaborate effectively with other team members to achieve shared goals and provide support when necessary.

Location Gisborne

Positions available 2

Employment is permanent and for a minimum of 30 hrs a week

Shifts are between 9am to 5pm Monday to Friday and 9:30am to 1pm Saturday.

Pay rate offered is $30 to $31 per hour depending on experience

Applicants must be able to work evenings, weekends and public holidays