IT Support

3 months ago

Christchurch, New Zealand Assess HR Full time

Our client is a Christchurch-based managed Services Provider for clients in industries heavily reliant upon computing, such as media, engineering, professional services, and technology. They strongly value integrity and excellence, along with accountability and commitment.

They are looking for an **IT Support & Sales Coordinator **to join their team. This is a unique hybrid role combining sales and quoting, managed services, and desktop support. It is the perfect role for an IT-savvy self-starter to develop their career in the industry.

**Responsibilities include**
- Sales & Quoting - reviewing sales mailbox for renewals, creating quotes in Kaseya Quote Manager, discussing requirements with customers, and quoting. _(approx. 20% of role)_
- Managed Services
- reviewing monitoring mailbox, reviewing remote management, and monitoring system each day for issues, addressing and escalating issues. _(approx. 20% of role)_

**Technical Skills we are looking for**:

- Windows 11
- Microsoft 365
- Networking
- Mobile Devices
- Solid understanding of cyber security in a user context
- Familiar with MAC and other cloud solutions, such as Google, Dropbox

Ideally, you also have experience with remote monitoring/management, worked with ticketing systems, and have an interest in developing your knowledge and experience in utilising AI technology**.**

**Attributes you must possess /have**:

- Flexibility, being able to adapt and be open to ongoing change.
- A "customer-first, quality focus", you anticipate client's needs, seek feedback, and continually search for ways to increase quality and customer satisfaction.
- An ability and desire to develop and sustain effective relationships that breed successful outcomes.
- The ability to work seamlessly in a team with a willingness to engage with others to achieve goals and outcomes
- Driven, with initiative. Able to anticipate problems and take action to overcome or minimise impacts.High professional and ethical standards that are consistent with the values of the organisation
- A competitive salary
- Companywide performance bonus
- Professional growth and learning opportunities
- Mobile phone and plan
- Sick leave from starting date

**But likely even more importantly we offer**:

- A dynamic, fun, and professional working environment where excellence matters.
- A flexible work environment that includes work/life balance and care for our team members.
- A team that will support growing your technical and consulting skills.

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