Network Support Engineer

6 months ago

Auckland City, New Zealand f5 Full time

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:
The Network Support Engineer II (NSE II) is a seasoned and experienced Enterprise Support professional who provides remote technical assistance on F5 solutions to internal and external customers and F5 partners. NSE II’s handle multiple active cases of diverse scope where analysis of customer network environments and customer specific data requires a review of identifiable factors to arrive at a conclusion which can work around, restore, or resolve the customer’s problem.

NSE II’s aim to keep customers satisfied. They exercise solid judgment within an ISO certified Quality Management System set of defined procedures to select the best methods amongst several possible methods and techniques, to build a plan of action and take appropriate action. NSE II’s receive little day to day instructions on their work, and general instructions on new projects or assignments. Work hours are scheduled shifts corresponding to forecasted customer activity.

What You’ll Do:
- Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors.- Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures.- Provides F5 customers and partners with a consistently high-quality support experience.- Participates in on-going training with F5 products and related technologies.- Maintains high schedule adherence (work hours and on-phone time)- Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management.- Manages multiple routine cases and prioritizes based upon customer and business needs.- Performs additional projects as required.- Responsible for upholding F5’s Business Code of Ethics and promptly reporting violations of the code or other company policies.

What You’ll Bring:
- 5 years’ experience in a professional technical support role or equivalent experience, working with relevant technologies.- Bachelors BA/BS, Honors, Graduate Certificate or equivalent preferred.- Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected.- Excellent customer service skills together with experience supporting corporate customers and service providers in production environments.- Hands-on technical experience preferred with internetworking/data centre operations including WAN operations (e.g. DNS, Open SSL, Cryptography, virtualization, etc), Network Protocols, TCP/IP, OSI Model, UNIX or Linux (e.g. Redhat) operating systems, VMware or equivalent hypervisors and network hardware preferred. Potential for exposure to Network Security (e.g. Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc)- Proficient with Windows OS- Able to work under limited or little instructions on routine work.- Evidence of building strong internal/external relationships within a team environment.- Experience with a main Customer Relationship Management system. Siebel experience preferred.- Analytical thinker with strong attention to detail- Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.- Should be able to effectively relay technical information to customers of varying skill levels, including senior technical customer levels.

What You’ll Get:
- Hybrid working mode- Career growth and development opportunities- Recognitions and Rewards- Employee Assistance Program- Competitive pay,- comprehensive benefits
- , and cool perks- Culture of Giving Back-
- Dynamic- Diversity & Inclusion
- Interest Groups

LI-BH1

Equal Employment Opportunity

.

  • Network Engineer

    7 months ago

    Auckland City, New Zealand COUNTDOWN NZ SUPPORT Full time

    Bring a real passion for your internal customer’s needs - Competitive Base salary + Bonus + Grocery discount card + other discounts on offer - An opportunity to showcase your strong networking skills **Ready to make an impact? We’re looking for a Network Engineer reporting to our Network and Platforms Lead; working alongside a dedicated technical...

  • Network Support Engineer

    6 months ago

    Auckland City, New Zealand Linear International LTD Full time

    **Key Responsibilities**: - Perform SDWAN network configuration and deployment. - Troubleshoot and resolve network issues related to SDWAN. - Ensure the security and stability of the SDWAN network. - Collaborate with onsite and remote teams to coordinate activities. - Document network configurations, changes, and issues. **Requirements**: - Proven...

  • Network Support Engineer, Auckland

    6 months ago

    Auckland City, New Zealand f5 Full time

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Network Support Engineer F5 Networks New Zealand Auckland CBD, Auckland Engineering - Network (Information & Communication...

  • Cloud Support Engineer

    8 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field. - Knowledge or experience with system administration, and troubleshooting of operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, load balancing, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related). -...

  • Network Support Engineer

    3 weeks ago

    Wellington City, New Zealand Tech Domain Full time

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...

  • Network Engineer

    3 months ago

    Auckland City, New Zealand Kiwibank Full time

    Exciting **Auckland **based opportunity at Kiwibank - Banking benefits, health insurance, flexible working options and more! Join our growing Digital & Technology Team **This is us. Where making an impact matters.** As a Network Engineer you will contribute to the operation, documentation and support our extensive network. Your presence and skill will aid...

  • Network Engineer

    7 months ago

    Auckland City, New Zealand Finite Full time

    Location: - Auckland- Job Type: - Permanent- Specialisation: - Engineering - Network- Salary: - NZ$90000 - NZ$100000 per annum- Reference: - PR/025296_1708398950- Contact: - Joanne Castelino- **The Company** Our client is a New Zealand established business providing specialist Wi-Fi services and cutting-edge network solutions to their Kiwi business and...

  • Cloud Support Engineer

    7 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited - C96 Full time

    Bachelor’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience - Good Knowledge of network security (SSL/TLS, Network - and Web Application Firewalls, Intrusion - Detection and Prevention Services) - Good OS knowledge oriented to...

  • Network Engineer

    6 months ago

    Auckland City, New Zealand HAYS Full time

    Network Engineer **Your new company** You will be working with a leading New Zealand-based Managed Security Service Provider (MSSP) and security systems integrator. **Your new role** We are on the hunt for a highly-motivated technical specialist with previous experience across multiple network engineering domains. If you have previous experience with...

  • Network Engineer

    6 months ago

    Auckland City, New Zealand Finite Full time

    Location: - Auckland- Job Type: - Permanent- Specialisation: - Engineering - Network- Salary: - NZ$90000 - NZ$95000 per annum- Reference: - PR/025296_1708894453- Contact: - Joanne Castelino- **_*Please text/call Joanne Castelino on 021 045 7675 for a confidential chat*_** **The Company** Our client is a New Zealand established business providing specialist...

  • Network Engineer

    7 months ago

    Wellington City, New Zealand New Zealand Government Full time

    The secret to our success is our people. While we are ordinary people, we are not all the same. We welcome diversity, in all its forms, in fact we consider it a strength. Join us and work at the heart of national security to protect New Zealand and New Zealanders. Are you naturally curious? Are you an experienced Network Engineer? Do you want a role that...

  • Desktop & Network Support Engineer L1

    2 months ago

    Auckland City, New Zealand MNL Technologies Full time

    Greetings from MNL Technologies. We are a company providing IT services in Australia covering various technologies like Desktop, Network, Datacentre and Servers. We are looking for Engineers to support our client in and around **Auckland.** Please update us with your expected hourly rate. **Requirements**: - 1+ years exp in handling desktop issues -...

  • Cloud Support Engineer

    2 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience in Networking - including routing, switching and troubleshooting - Experience with System Administration and troubleshooting in Linux and / or Windows - Knowledge of DNS including domain transfers and records - Knowledge of Network security [2024 Cloud Support Engineer Open House in Auckland and Wellington] Don't miss this opportunity to attend...

  • Network Engineer

    7 months ago

    Auckland City, New Zealand Finite Full time

    Location: - Auckland- Job Type: - Permanent- Specialisation: - Engineering - Network- Salary: - Negotiable- Reference: - PR/025296_1711074855- Contact: - Joanne Castelino- **The Company** Our client is a New Zealand established business providing specialist Wi-Fi services and cutting-edge network solutions to their Kiwi business and customers. They also...

  • Cloud Support Engineer

    8 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related) - Good Knowledge of network security (SSL/TLS, Network - and Web Application Firewalls, Intrusion Detection and Prevention Services) - Good Knowledge managing domain transfers, records and DNS security (DNSSEC and...

  • Cloud Support Engineer

    8 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related) - Good Knowledge of network security (SSL/TLS, Network - and Web Application Firewalls, Intrusion Detection and Prevention Services) - Good Knowledge managing domain transfers, records and DNS security (DNSSEC and...

  • Cloud Support Engineer

    8 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related) - Good Knowledge of network security (SSL/TLS, Network - and Web Application Firewalls, Intrusion Detection and Prevention Services) - Good Knowledge managing domain transfers, records and DNS security (DNSSEC and...

  • Cloud Support Engineer

    4 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related) - Good Knowledge of network security (SSL/TLS, Network - and Web Application Firewalls, Intrusion Detection and Prevention Services) - Good Knowledge managing domain transfers, records and DNS security (DNSSEC and...

  • Senior Network Engineer

    7 months ago

    Auckland City, New Zealand Salt Recruitment Full time

    **Senior Network Engineer** Join us in an exciting opportunity to shape the future of entertainment in New Zealand as a Senior Network Engineer for our client, with over three decades of history in bringing captivating stories and content to its audience. As a Senior Network Engineer, you will be instrumental in designing, monitoring, and enhancing network...

  • Network Engineer

    3 months ago

    Auckland City, New Zealand Datacom Full time

    Our purpose (Our Why) Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our team Based in the Datacom Systems Ltd, Network Operations Centre - Our Network team are hands on and work beside various operational teams, project managers, developers...