Manager - Integrated Services

4 weeks ago

Auckland City, New Zealand Potentia Full time

**The Opportunity**:
Te Tāhuhu o te Mātauranga (Ministry of Education) are building on and establishing a team that is going to help deliver the future state of the education system in Aotearoa New Zealand, outside of the core curriculum. The programmes will be getting close to the front line of education - getting into the schools right across the country. Its our priority to understand our users - teachers and school employees, what’s working well and the challenges they face to design new or augment existing service lines, and deliver better education outcomes for Aotearoa New Zealand.

Te Pou Ohumahi Mātauranga | Education Workforce group was created in October 2021 and now comprises Payroll, Employment Relations, Education Workforce Supply and Leadership, and the newly established Service Design and Implementation Group. There have been many changes, advances and challenges since then, and now there is an opportunity to join the incredibly passionate Service Design team that is responsible for leading this mahi (work) to influence, shape and embed the next phase of this meaningful journey.

This is an opportunity to be part of a talented team that is focused on being an enabler for kaiako, kaimahi and ākonga within the education sector in Aotearoa New Zealand, through user centric thinking and ways of working.

**About the role**:
We are seeking a Manager - Integrated Services to join the newly established Workforce Design Team in Te Pou Ohumahi Mātauranga | Education Workforce.

You will be responsible for leading a team of Business Analysts to deliver high-quality products and services that align with our goals and enhance the experience of the education workforce towards achieving positive and equitable outcomes for ākonga.

Your team will work across Te Pou Ohumahi Mātauranga, Te Tāhuhu o te Matauranga and with other agencies, undertake investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change, contributing to the Service Design programme of work.

Leveraging your strong analytical skills, business acumen, and deep understanding of product management, channel optimization, service catalogue management, and design documentation, the Manager
- Integrated Services is responsible for leading a team and managing resources to define business problems, shape our product offerings and optimize our distribution channels to deliver exceptional customer experiences, meet customer needs and the Ministry’s requirements.

**As the Manager - Integrated Services you will**:

- Develop and own the channel and product strategy and roadmap, aligning it with the Ministry’s objectives and priorities.
- Collaborate with cross-functional teams, including IT and UX/UI designers, to translate requirements into technical specifications and user-friendly designs.
- Analyse data and generate insights to drive data-informed decision-making and strategy development.
- Regularly review and update the service catalogue based on changing business needs and emerging market trends.
- Collaborate with stakeholders to gather requirements and define service level agreements (SLAs) for each service.

**The Fit**:

- Experience with software as a service (SaaS) and Customer Relationship Management (CRM) platforms such as Salesforce.
- Expertise in digital design, including user interface (UI) design or user experience (UX) design, interaction design, and information architecture.
- Proficient in designing for multiple digital platforms, including websites, mobile apps, and other interactive touchpoints.
- Familiarity with responsive design and designing for accessibility.
- Experience with digital transformation projects.

**Are you ready for this challenge?**

You will be responsible for building and leading inclusive and diverse teams to create a safe, open and responsive culture. As a leader, you will have coached and mentored others to achieve successful outcomes.
- Muy Lov Delivery Lead - Permanent
- 021 428 851

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