Customer Service Operator Control Room

5 days ago


New Zealand Inpark Full time

About us:
Inpark is a Parking Management company that monitors and manages carparks across New Zealand. We take pride in helping customers through their parking journey and strive to make their experience simple, friendly, and easy, so they can get on with their day.

Inpark are dedicated to providing our customers with the best possible service with integrity.

Utilising CCTV technology and quality phone systems as well and accessing the Parking management System directly we are able to make a positive difference to the customer experience.

Based on our Auckland CBD office our location is central, easy to access and safe.

We are looking for a customer service professional to join our Control Room Team. This is a first point of contactposition and issues can affect the performance of the carpark and create delays for others, therefore it is important that issues are handled quickly, effectively and in a friendly way, whilst maintaining our requirements for reporting information.

We are seeking a self-motivated person, who is able to work autonomously, hasgood computer skills and previous customer service or control roomexperience.
- Is able to work shifts, or weekends on a roster.
- Would be able to cover shifts at short notice.
- Can work under pressure and prioritise their tasks.
- Can report on events and share insights to may improve our performance.
- Is able provide fast and efficient information to customers in a friendly manner.
- Is able to work with different technology platforms, given training.


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