Current jobs related to Call Centre Consultant - Hamilton - Rabobank

  • Call Centre Consultant

    6 days ago

    Hamilton, Waikato, New Zealand Rabobank New Zealand Full time

    At Rabobank, we're proud to be the world's leading specialist in food and agribusiness banking. Our success lies in our people, who are committed to adding long-term value for clients. We're growing a better New Zealand, together. Want to join us?As a Call Centre Consultant at Rabobank, you'll provide exceptional support to our clients – both our Online...

  • Call Centre Support Specialist

    6 days ago

    Hamilton, Waikato, New Zealand Rabobank New Zealand Full time

    Rabobank New Zealand prides itself on being a client-focused organisation, dedicated to providing exceptional service to our customers.As a Call Centre Consultant at Rabobank, you'll have the opportunity to work with a variety of clients, including Online Savings customers and Agribusiness clients across Australia and New Zealand.About The JobKey aspects of...

  • Call Centre Administrator

    4 weeks ago

    Hamilton, New Zealand Health New Zealand - Te Whatu Ora Waikato Full time

    **Call Centre Administrator** **Job Number**:HAM01584** - Hamilton - 8 FTE 32 hours per week - Employment type Important aspect Hamilton, Fixed term Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. **About the Role** Actively...

  • Call Centre Administrator

    4 weeks ago

    Hamilton, New Zealand Health New Zealand - Te Whatu Ora Full time

    Hamilton - 8 FTE 32 hours per week - Employment type Important aspect Hamilton, Fixed term Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. **About the Role** Actively listening to parents, caregivers, addressing all level of...

  • Call or Contact Centre Operator

    1 week ago

    Hamilton, New Zealand International Business Group Limited Full time

    We are looking for Call or Contact Centre Operator to join our team. You will also need the following: - Must have at least one year of experience or NZQF level 2 or 3. - Must have a current and valid drivers licence - A safe and responsible approach to work and health and safety - A team member must have good communication skills and also time management...

  • Travel Consultant

    4 weeks ago

    Hamilton, New Zealand Flight Centre Brand Full time

    **Job no**: 522742 **Brand**: Flight Centre Brand **Work type**: Full time **Location**: Waikato, Hamilton **Categories**: Leisure Travel & Retail **Open up the world to those who want to see.** **whakatuwhera te ao ki te hunga e hiahia ana ki te kite** **Attention Travellers, Your Search for the Perfect Job Ends Here!** Soon, you'll land a role where...

  • Experienced Travel Consultant

    2 weeks ago

    Hamilton, New Zealand Flight Centre Full time

    **Job no**: 511607 **Brand**: Flight Centre **Work type**: Full time **Location**: Waikato, Hamilton, New Zealand **Categories**: Leisure Travel & Retail We’re at the boarding gate, almost ready to take flight, so we need to expand the crew to help get everyone to their destinations. Come and join our team of Flighties and help us open up the world to...

  • Admin Work Available

    1 week ago

    Hamilton, New Zealand 1st Call Recruitment Full time

    Do you have experience in admin, microsoft office, moodle, reception, call centre, accounts or all of the above?? We have multiple roles around Hamilton, Huntly and Horotiu starting asap. Most role are temp to start out but could lead to a permanent position for the right person. pay rates will vary and depend on experience. All roles are Monday-Friday and...

  • Call Centre Operator

    1 week ago

    Hamilton, New Zealand Central Welding Full time

    **Essential Job Duties and Responsibilities**: - Answers all incoming fare media phone calls from customers. - Performs all assigned tasks as quickly and accurately as possible. - Follows all established policies, procedures and written/verbal instructions. - Ensures all assigned issues are updated and resolved as efficiently and as quickly as...

  • Call Centre

    1 week ago

    Hamilton, Waikato, New Zealand Property Compliance New Zealand Pty Full time

    Customer Care Specialist - Payment Solutions at Pulse Energy Alliance LPThis is a Full time jobLocation: Mount Eden, Auckland (Hybrid)Salary: $55,000 + monthly incentiveJob DescriptionCollaborate in our amazing team of 5. Use your proven phone-based customer service experience, full NZ work rights to engage with our customersBenefitsWork from home three...

  • Residential Services Consultant

    6 days ago

    Hamilton, Waikato, New Zealand Rentokil Initial Full time

    We are seeking a skilled and motivated Telephone Sales Consultant to join our team at Rentokil Initial in New Zealand.About the JobThis is a fantastic opportunity to work in a dynamic and supportive environment, contributing to the success of our Residential Pest Services.As a key member of our team, you will be responsible for conducting outbound calls to...

  • Client Engagement Consultant

    6 days ago

    Hamilton, Waikato, New Zealand Rabobank New Zealand Full time

    Rabobank New Zealand is seeking a highly motivated and experienced Customer Service Representative to join our team as a Call Centre Consultant.This exciting opportunity involves working with a diverse range of clients, including Online Savings customers and Agribusiness clients across Australia and New Zealand.About The PositionMain responsibilities...

  • Consultant General Paediatrician

    7 days ago

    Hamilton, Waikato, New Zealand Waitemata District Health Board Full time

    Job Description - Consultant General Paediatrician (ROT03416)Consultant General PaediatricianVacancy No:ROT03416Health New Zealand | Te Whatu Ora LakesPart Time (0.75 FTE)Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders.Through integration and collaboration, we're...

  • Insurance Consultant

    1 day ago

    Hamilton, Waikato, New Zealand AA New Zealand Full time

    Are you ready to help guide New Zealanders on their life journeys?What You'll Be Doing | Mō te TūrangaAs an Insurance Consultant, you will join a friendly and supportive team where you will manage inbound and outbound calls, emails and sales and customer queries across our range of products and services - which include Life, Pet, Travel and extend to AA...

  • Personal Insurance Consultant

    3 weeks ago

    Hamilton, New Zealand HAYS Full time

    Start your career in Insurance with IAG! ** Your new company** IAG live by their values and as a supportive, people-centred organisation, you will love being part of the team. As a member of the IAG family, you will pride yourself on providing an exceptional customer experience over the phone. You will build engagement and new connections with your...

  • Telephone Sales Consultant

    20 hours ago

    Hamilton, Waikato, New Zealand Rentokil Initial Full time

    Join Rentokil Initial, a global leader in providing solutions for hygiene and pest control.We are seeking an enthusiastic and driven Telephone Sales Consultant to support our sales efforts and engage with existing and potential clients. In this full-time, permanent office-based position, you will be working in your own territory, selling a range of our...

  • Telephone Sales Consultant

    6 days ago

    Hamilton, Waikato, New Zealand Rentokil Initial Full time

    Join Rentokil Initial, a global leader in providing solutions for hygiene and pest control. We are seeking an enthusiastic and driven Telephone Sales Consultant to support our sales efforts and engage with existing and potential clients.In this full-time, permanent office-based position, you will be working in your own territory, selling a range of our...

  • Customer Service Representative

    6 days ago

    Hamilton, Waikato, New Zealand Rabobank New Zealand Full time

    Rabobank New Zealand is a leading specialist in food and agribusiness banking, committed to adding long-term value for clients.We're growing a better New Zealand, together. As a Call Centre Consultant at Rabobank, you'll provide exceptional support to our clients – both our Online Savings customers and our Agribusiness clients across Australia and New...

  • Ece Teacher Suit New Grad

    5 days ago

    Hamilton, Waikato, New Zealand Great Beginnings Early Learning Centre Full time

    Great Beginnings Early Learning Centre WaikatoECE Teacher Suit New GradFull time, PermanentEarly learning / kohanga reo, Certificated teacherBelonging / Mana Whenua, Contribution / Mana Tangata, Communication / Mana Reo, Exploration / Mana Aoturoa, Well-being / Mana AtuaAre you a new grad / semi new grad looking for a centre to call home?We are looking for...

  • Customer Experience Centre Trainer

    2 weeks ago

    Hamilton, New Zealand Livestock Improvement Corporation Full time

    **At a glance**: **Ref: 47407 | **Hamilton (Newstead) | **Contact Centre/Customer Service Representative | **Experienced | **Full Time | **Customer Experience Trainer 220224.docx****: Join New Zealand's leading agri-tech and dairy herd improvement cooperative! Celebrating over a century of groundbreaking contributions to the dairy industry, LIC is at the...

Call Centre Consultant

1 month ago

Hamilton, New Zealand Rabobank Full time

Job Overview & Purpose:
Call Centre Consultant supports AU and NZ Country Banking, Rabobank Online Savings and Advisor Services/Key Account Services strategies and clients. Provides exceptional customer service by ensuring the services provided are carried out in an accurate, timely and efficient manner. Maintaining high standards and contributing to a high level of client satisfaction in alignment with Rabobank Values and Behaviours.

Context of Job:
Reporting to the Team leader, Call Centre, the role is expected to service all external Rabobank Australia New Zealand clients and prospective clients, striving for excellent customer focus and adhering to agreed Service Level Agreements.

The Regional Call Centre is part of the NZ and AU Operations departments. The Operations departments make a significant contribution to supporting the overall Rabobank Australia & New Zealand Group Strategy, manages risk to within the overall Risk Appetite of Rabobank Australia New Zealand and demonstrates and champions leadership, open mindedness, commitment and flexibility to find better ways of working, through strategy, structure and approach."

Key Responsibilites and Accountabilities:

- Handle calls from all Rabobank Australia New Zealand current and prospective clients, providing them an exceptional level of customer service, giving information and support regarding products, services and processes, with an aim to deliver one call resolution
- Deliver professional and quality service to Rabobank Australia New Zealand clients and staff
- Follow relevant Call Centre procedures to fulfil requests received via customer contact channels for Rabobank Australia New Zealand clients and branch staff
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems
- Ensure all documentation and written correspondence is of a high standard
- Manage fraud as the first-line of investigation, including managing the disputed transaction process with the client
- Fulfil financial requests from clients and branch staff including telegraphic transactions, direct credits and debits and performing card maintenance
- Manage complaints and incidents according to relevant policy and procedures, escalating as required
- Ensure Treating Customers Fairly (TCF) principles are a foundation for all client interactions
- Adhere to bank policy and procedures at all times
- Complete outbound calls as required
- Accurate use of the Active Operations Workware platform
- Adhere to agreed rosters, schedules and punctuality to support the team to deliver KPIs
- Be flexible and ready to assist other Rabobank teams or business groups with workload where/when required
- Proactively participate in all business initiatives, including activities to enhance the customer experience
- Meet agreed individual and team performance and behavioural targets
- Demonstrated self-awareness to develop and enhance knowledge, skills and attributes
- Identify and report any red flag behaviour
- Identify and raise errors, potential Operational Risks and Compliance Risks and adhere to all risk control management frameworks for AU and NZ
- Other duties as directed

Qualifications:

- A tertiary qualification in a related field is desired but not essential

**Experience**:

- Customer service experience essential
- Previous Call Centre experience desired
- Previous experience in the financial services industry desired

Knowledge:

- Knowledge of common financial sector products, in particular lending, deposits, debit cards and transactional banking
- Understanding of relevant regulatory requirements in Australia and New Zealand
- Understanding of the Privacy Policy and relevant legislation
- Understanding of Financial Advice obligations
- Understanding of Risk and Controls relevant to the team and department

**Skills**:

- Clear written and verbal communication skills
- Positive customer focus and high level of quality customer service
- Professional interaction with client and branch staff and other business stakeholders
- Team player
- Able to prioritise tasks, multitask and meet deadlines
- High level of accuracy and attention to detail
- Strong analytical and problem solving skills
- Continuous Improvement focused

Rabobank Global Behavioural Skills:

- (F) Storytelling: Organizes insights and defines a logical flow to tell a story
- (F) Complex Problem Solving: Identifies problems and reviews related information, to develop and evaluate possible solutions
- (F) Self-reflection: Takes time to reflect on own strengths and weaknesses, by asking feedback and uses this to develop and grow
- (F) Service orientation: Takes accountability for providing a high level of service quality towards clients, sustaining client relationships
- (F) Coaching: Guides and supports peers in improving performance and expand, refine, and build new skills
- (F) Agility: Demonstrates the ability to change