Dispatch Support

5 months ago


Auckland City, New Zealand NZ Post Full time

Dispatch Support | Full-Time Permanent | $27.66 per hour

Phone based role dealing with customer and fleet queries
Regularly liaising with the dispatch team to ensure SLAs are met
Fast paced job
Full time, permanent position

**Rotating Roster**:
**Week 1**: Monday to Friday 7am to 3:30pm

**Week 2**: Monday to Friday 10am to 6:30pm

**Work Location**:
122 Kerwyn Ave, East Tamaki 2013

Your Impact
New Zealand Post is an iconic Kiwi company that has been around for 170 years. We believe our customers and our people are critical to our success to ensuring we remain adaptive and relevant in a fast changing consumer market. Based out of Highbrook, Auckland this is an active role where you will develop your skills and make a high impact on our dispatch function.
This role is in an exciting and fast paced industry and provides the opportunity for you to work within a dedicated team who contributes to making a great place to work. As a Dispatch Support, you will need to work well under pressure, understand the importance of meeting service levels while showing commitment & dedication when responding to queries to both our customers and fleet.
Key competencies
- Be able to work on a two week rotating roster
- Have experience working in customer service roles
- Computer experience and Microsoft Office skills are essential
- Have knowledge in point-to-point services although desired it is not essential
- The ability to multi-task and remain calm under pressure
- Excellent geographic knowledge of the greater Auckland region

At New Zealand Post, we know what values we hold and the exciting direction we are taking our business. Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:
Access to discounted health insurance plans for you and your family
Special rates on fantastic holiday home accommodation around New Zealand
Reduced banking service fees, rates and packages through our partners
Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
An Employee Assistance programme to support you when you need it

For more information about careers at New Zealand Post visit jobs.nzpost.co.nz


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